Facilities Services Helpdesk AdministratorLocation: London CityEmployment Type: Temp - PermDepartment: Facilities ServicesAbout the RoleWe are seeking a proactive and customer-focused Facilities Services Helpdesk Administrator to join our team. This role is the first point of contact for facilities-related requests, ensuring issues are logged accurately, prioritised correctly, and resolved efficiently to support a safe and well-maintained working environment.Key ResponsibilitiesAct as the primary point of contact for all facilities and maintenance requests via phone, email, and helpdesk systemLog, track, and manage service requests in line with agreed SLAsPrioritise and allocate jobs to internal teams and external contractorsMonitor job progress and follow up to ensure timely resolutionCommunicate clearly with customers, providing updates and managing expectationsMaintain accurate records, reports, and documentationEscalate urgent or complex issues appropriatelySupport facilities compliance processes (e.g. health & safety, statutory inspections)Work collaboratively with facilities managers, engineers, and suppliersSkills & ExperiencePrevious experience in a helpdesk, facilities, FM, or customer service role (desirable)Strong organisational and multitasking skillsExcellent communication skills, both written and verbalConfident using helpdesk systems and Microsoft Office applicationsProven experience working with CAFM systems within a facilities management environmentWhat We OfferCompetitive salarySupportive team environmentTraining and development opportunitiesOpportunity to grow within facilities and operationsHow to ApplyIf you are organised, reliable, and enjoy being at the heart of service delivery, we would love to hear from you.