Work Flexibility: Onsite Onsite Service Engineer based in Glasgow What you will do The Service Engineer is primarily responsible to maintain professional and profitable repair and preventive maintenance service business on Stryker’s products while ensuring compliance with the quality system and manufacturer specifications. He/she delivers technical assistance at customer sites and provides documentation to internal and external customers. Advanced understanding of Medsurg product portfolio to enable technical and critical thinking and facilitate surgical procedures as well as support others using the equipment Responsible for trouble shooting and maintaining the overall status of Stryker equipment Show evidence of improving systems/processes within the Managed Service Account to improve the service offered Provide education for clinical staff on the use and operation of Stryker equipment. Develop relationships with Sales Managers and Regional Managers outside of Medsurg franchise. Provide technical support for all Stryker equipment Have a thorough understanding of the systems in use, be able to identify key areas of the processes/systems in use and analyse and develop them, making recommendations and putting potential improvements in place. Follow up on any process/system improvements with thorough analysis and ability to evaluate success Organise and facilitate Managed Service Meetings with the customer as well as looking to involve other franchises Provide a strong communication link between the customer and all Sales Managers across the franchises Work closely with the Technical Services team to organise repairs/ loaners and where necessary carry out upgrades on equipment within the account Work with MESU within account to ensure that all equipment tested to required standards and all procedures regarding Stryker equipment are followed Be able to train new members of Managed Services on the role Teach and guide new Operating Theatre Specialists or Stryker personnel using “best practices” in both Medsurg and other Stryker equipment and systems Maintain and update the Managed Service handbook Produce a monthly service report and record KPI data General administration such as keeping track of items sent back for repair, organising couriers etc. What you will need: Experience desirable: Have 1-2 years’ experience in Medical environment or experience with medical equipment Specialist training required: Product training Theatre Skills Any other particular aptitude / skill required: Excellent communication skills Customer focused and service orientated Analytical and exhibits original thinking Innovative and drive for continuous improvement Highly disciplined individual Organised Articulate and literate Team player Travel Percentage: 20%