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Join to apply for the IT Technician - Customer Support role at Booker Group
As an IS Technician (Support) working within the Booker IS team, you will ensure service availability, security and performance across multiple systems to help improve customer satisfaction and cash profit. The ideal candidate will have experience of service management, escalation procedures, incident management, customer support and testing systems.
Within this role you will ensure that all service and support functions remain responsive to customer needs and adequate reporting and service standards are met.
About the role
As an IS Technician (Support) working within the Booker IS team, you will ensure service availability, security and performance across multiple systems to help improve customer satisfaction and cash profit. The ideal candidate will have experience of service management, escalation procedures, incident management, customer support and testing systems.
Within this role you will ensure that all service and support functions remain responsive to customer needs and adequate reporting and service standards are met.
You will be responsible for
* Manage the administration of the web site.
* Monitor system KPIs.
* Generate management information reporting.
* S upport delivery of the website/ digital systems roadmap.
* External technology suppliers.
* Booker IS colleagues across all systems.
* Tesco Technology colleagues.
* IS Service Desk.
* Customers.
* Internal business customers across all parts of the Booker Group.
You will need
* Experience of working in IT or technical role with a strong customer support background
* Experience of using incident/service tool
* Experience in troubleshooting with systems end user
* Experience with test management tools, for example JIRA
* Experience in User Acceptance Testing (UAT), including test execution, defect tracking, and resolution.
* Experience of working with 3rd Party Suppliers and Vendors
* Pro-actively initiates, develops and maintains effective working relationships with team members
Whats in it for you?
At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:
* A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
* After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
* 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
* Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
* Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
* 50% off health checks at Tesco Pharmacy.
* Exclusive access to discounted RAC breakdown cover rates
* An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
* After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
* Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
* Life Assurance - You are covered for death in service life cover of up to three times annual pay
* Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
* A great holiday package
About Us
Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, eight distribution centres, five Best Food Logistics sites, as well as six support centre locations across the UK.
Diversity, equity and inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.
We know life looks a little different for each of us. That’s why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you.
We’re proud that Booker is a Disability Confident Committed employer and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support you can expect, please contact recruitment@bookergroup.com
Please note
We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.
On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
*Booker Group is part of Tesco plc, however, is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*
For more information about us please visit www.bookergroupjobs.co.uk
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Wholesale
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