Pay, benefits and more:
We’re looking to offer a salary between the range of £35,000 to £45,000, depending on experience and 25 days annual leave (plus bank holidays). Your benefits package includes a company sponsored pension scheme
What you’ll do on a typical day:
Owning and coordinating all major (Urgent & High Priority) incidents from start to finish
* Leading incident calls and acting as the central point of contact for internal teams, leadership, and customers
* Capturing detailed documentation, timelines, impact assessments, and contributing to RCA (Root Cause Analysis)
* Ensuring all updates are clear, timely, and consistent, especially in high-pressure situations.
* Working cross-functionally to improve incident response processes and strengthen incident management practices
What you need to succeed at GXO:
Strong communication skills, especially the ability to explain technical issues clearly to non‑technical stakeholders
* A calm, analytical mindset with confidence in high-pressure environments
* Solid organisational skills and high attention to detail when documenting incidents
* Experience using incident/ticketing tools ServiceNow, JIRA, Freshdesk) and understanding ITIL-aligned processes
* A proactive, collaborative approach with a strong sense of accountability and ownership