St Luke’s has a vacancy for a Patient Safety Facilitator to join its Quality Team based at its Hospice in Turnchapel, Plymouth. This is a permanent 30‑hour per week position.
St Luke's: St Luke’s Hospice Plymouth is an independent charity providing specialist advice and support to people with progressive life‑limiting illnesses in Plymouth, Southwest Devon and East Cornwall. We believe that everyone deserves quality end‑of‑life care, no matter where. We work with our community, in partnership with others, to achieve dignity, comfort and choice for people affected by life‑limiting illnesses through delivering and influencing exceptional care.
The Role
You will provide support to the quality team, working closely with the Associate Director of Quality & Patient Experience to undertake a variety of key administrative and support functions. The Patient Safety Facilitator will focus on patient safety and experience, compliance, complaints and audits, and will require strong administrative skills, a solid understanding of essential IT systems and an ability to prioritise a diverse workload.
Key Duties
* Support the application of the Hospice Risk and Incident Management System.
* Act as first point of contact for feedback and complaints.
* Support robust clinical governance and quality policies and procedures.
* Develop systems and processes to ensure all governance can be evaluated accordingly.
* Work closely with CQC registered Manager.
* Support the administration of regular cyclical meetings.
* Synthesise and present various data.
* Produce regular governance, quality and audit reports.
Knowledge and Experience Required
* Experience of working in clinical governance and/or quality, safety or service improvement in a health and social care setting.
Equality and Diversity
We value and respect the diversity of our people and welcome applications irrespective of people’s age, disability, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We understand that people perform better when they can be themselves and that by creating an environment that includes everyone, our staff will perform to their full potential. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. St Luke’s are committed to equality of opportunity, to being fair and inclusive, and to being a place where everyone can bring their whole selves to work. We particularly encourage applications from candidates who are likely to be underrepresented in St Luke’s workforce, including people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQ+ people.
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