Job summary
Would you like to work in a practice that prides itself on its family feel, with supportive partners who fully understand the role of Practice Manager and promote staff development?
Main duties of the job
The Practice Manager will oversee the operational services, with a focus on compliance, HR and maintaining processes. They will work with the partners, who are open to change, on the development of the practice and services. There are weekly partners meetings with the manager.
The successful candidate will have excellent organisation skills, be flexible in their approach, proactive and able to use their initiative. They will have experience of managing teams and dealing with compliance.
The role is supported by an Admin Manager, Senior Reception Manager and Reception Manager. Our finance and bookkeeping are outsourced and HR support and advice are provided by an external organisation.
Experience of working in general practice is not essential but candidates will need to demonstrate that they have the transferable skills and experience required.
About us
We have 4 GP partners and a committed team of clinical and non-clinical staff, providing care to 12,000 patients, and a growing list size. We are a Training practice for Registrars and medical students and are involved in research.
We are part of Rugby Health PCN, a large PCN of 120,000 patients and 12 practices working cohesively.
Rated Good by CQC (2018)
Details Date posted
07 July 2025
Pay scheme
Other
Salary
£45,000 to £55,000 a year WTE (pro-rata for part-time)
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
A2474-25-0000
Job locations
Hilton House
Corporation Street
Rugby
Warwickshire
CV21 2DN
Job description Job responsibilities
a) Oversee the management of the day-to-day operations of the practice, ensuring that staff achieve their primary responsibilities.
b) Manage the HR processes, including recruitment, relevant checks, contractual issues, appraisals and staff performance.
c) Workforce planning to ensure a good skill mix with staff having the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively.
d) Ensure employment law and legislation is adhered to.
e) Liaise with the Primary Care Network (PCN) and locality commissioners, attend meetings and promote collaborative working.
f) Provide support and advice to the partnership and keep them updated on practice matters.
g) Keep up to date with developments and changes within primary care.
h) Liaise with the finance/bookkeeping company on payroll and pensions, ensuring accurate reporting and submissions.
i) Work with the partners on financial planning, budget setting etc.
j) Ensure the practice explores all opportunities to maximise income and reduce expenditure.
k) Ensure Quality and Outcomes Framework (QOF) and commissioned service targets are met.
l) Manage the significant event and complaints processes, in line with current legislation and guidance.
m) Manage contracts and maintenance for services and equipment.
n) Oversee the review and update of all practice policies and procedures.
o) Lead and coordinate projects within the practice.
p) Oversee the management of the practice IT system, including compliance with the Data Security Protection Toolkit (DSPT).
q) Coordinate the practice development plan and business continuity plan.
r) Assist in the preparation of business cases for new services and provide project management, as required.
s) Ensure on-going CQC compliance.
t) Ensure the practice maintains compliance with its NHSE contractual obligations.
u) Provide advice and support to the staff and the partnership to ensure effective team working.
v) Manage effective communication, both internal and external and ensure the website and other communication platforms are accurate and up to date.
w) Facilitate partners and practice meetings and maintain an up-to-date action plan.
x) Support the management of the Patient Participation Group.
y) Manage estates and facilities, including health and safety aspects and risk assessments.
Job description Job responsibilities
a) Oversee the management of the day-to-day operations of the practice, ensuring that staff achieve their primary responsibilities.
b) Manage the HR processes, including recruitment, relevant checks, contractual issues, appraisals and staff performance.
c) Workforce planning to ensure a good skill mix with staff having the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively.
d) Ensure employment law and legislation is adhered to.
e) Liaise with the Primary Care Network (PCN) and locality commissioners, attend meetings and promote collaborative working.
f) Provide support and advice to the partnership and keep them updated on practice matters.
g) Keep up to date with developments and changes within primary care.
h) Liaise with the finance/bookkeeping company on payroll and pensions, ensuring accurate reporting and submissions.
i) Work with the partners on financial planning, budget setting etc.
j) Ensure the practice explores all opportunities to maximise income and reduce expenditure.
k) Ensure Quality and Outcomes Framework (QOF) and commissioned service targets are met.
l) Manage the significant event and complaints processes, in line with current legislation and guidance.
m) Manage contracts and maintenance for services and equipment.
n) Oversee the review and update of all practice policies and procedures.
o) Lead and coordinate projects within the practice.
p) Oversee the management of the practice IT system, including compliance with the Data Security Protection Toolkit (DSPT).
q) Coordinate the practice development plan and business continuity plan.
r) Assist in the preparation of business cases for new services and provide project management, as required.
s) Ensure on-going CQC compliance.
t) Ensure the practice maintains compliance with its NHSE contractual obligations.
u) Provide advice and support to the staff and the partnership to ensure effective team working.
v) Manage effective communication, both internal and external and ensure the website and other communication platforms are accurate and up to date.
w) Facilitate partners and practice meetings and maintain an up-to-date action plan.
x) Support the management of the Patient Participation Group.
y) Manage estates and facilities, including health and safety aspects and risk assessments.
Person Specification Qualifications Essential
* Literacy and numeracy skills sufficient to manage a small to medium sized business
Desirable
* Educated to degree level in healthcare or business
* Leadership and/or management qualification
Experience Essential
* Experience of managing multidisciplinary teams
* Experience of performance management including appraisals, staff development and disciplinary procedures
* Experience of successfully developing and implementing projects
* Experience of HR processes, workforce planning and development
Desirable
* Experience of accounting procedures, budgets and forecasting
* Experience of working in a healthcare setting
* NHS/primary care general practice experience
* Relevant health and safety experience
Person Specification Qualifications Essential
* Literacy and numeracy skills sufficient to manage a small to medium sized business
Desirable
* Educated to degree level in healthcare or business
* Leadership and/or management qualification
Experience Essential
* Experience of managing multidisciplinary teams
* Experience of performance management including appraisals, staff development and disciplinary procedures
* Experience of successfully developing and implementing projects
* Experience of HR processes, workforce planning and development
Desirable
* Experience of accounting procedures, budgets and forecasting
* Experience of working in a healthcare setting
* NHS/primary care general practice experience
* Relevant health and safety experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name
Westside Medical Centre
Address
Hilton House
Corporation Street
Rugby
Warwickshire
CV21 2DN
Employer's website
https://westsidemedicalcentre.co.uk/ (Opens in a new tab)
Employer details Employer name
Westside Medical Centre
Address
Hilton House
Corporation Street
Rugby
Warwickshire
CV21 2DN
Employer's website
https://westsidemedicalcentre.co.uk/ (Opens in a new tab)
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