Job Title: Claims Handler
Department: Small Claims Recovery
Location: Newcastle upon Tyne
Salary: £25,000-£28,000 per annum
About the Role
Are you an experienced Claims Handler or looking to take the next step in your career? We are seeking a dedicated and proactive Claims Handler to join a Small Claims Recovery team. In this role, you will be responsible for managing a caseload of Uninsured Loss Recovery Claims, primarily focusing on vehicle damage and credit hire recovery. You'll take claims from inception to conclusion, ensuring efficient handling, communication and resolution.
Key Responsibilities
1. Review and manage approximately 100-140 claims files at various stages
2. Handle telephone enquiries from clients, introducers, insurers, solicitors and other relevant parties
3. Maintain accurate records of key dates and ensure proper database/file management
4. Liaise with insurers, hire car companies and engineers to negotiate settlements
5. Prepare court papers and assist with litigation when necessary
6. Assess the prospects of success in litigation and gather relevant evidence
7. Regularly report updates to clients and team leaders
8. Collaborate with other team members to ensure smooth file handling
9. Ensure that any potenti...