Our local authority client based in South London are urgently seeking an experienced Complaint Service Improvement Officer. *£23.28 an hour Umbrella Responsibilities * Responsible for the handling of customer complaints, member and MP enquiries, statutory enquiries, including Freedom of Information (FOI), Environmental Information Requests (EIR) and Data Protection requests (DPRs). * Lead and initiate the Directorate’s service improvement work and identifying improvements in service. * Run or support the Community Services Directorate with project work and administrative tasks. * Responsible for the analysis, allocation, administration and collation of all representations in the form of complaints, correspondence, MP and Member enquiries including Ombudsman enquiries, on behalf of the Directorate and Departmental Management Team (DMT). * Responsible for producing the departmental procedures and working to corporate procedures. * Have the responsibility on behalf of the Directorate and DMT; for response and collation, analysing, administering and distribution of records all FOIs, EIR and Data Protection requests according to legislative procedures and corporate guidelines. * Identify and implement service improvements; researching best practice and make recommendations to managers and DMT to change processes and procedures. Please apply with your updated CV ensuring that any gaps in employment are explained. At this point, may we take this opportunity to thank you for the interest you have shown in this role. Unfortunately, due to the high volume of applications that we receive, it is not always possible to respond to everyone. Therefore, unless you hear from us within the next 7 days, your application for this vacancy will have been unsuccessful