Overview
We are seeking a Customer Service Representative to manage customer inquiries and provide professional support across phone, email, or chat channels. The role requires strong communication skills, a customer-focused mindset, and the ability to handle daily customer interactions efficiently.
Qualifications
1. Native Vietnamese
2. Minimum Bachelor Degree or Diploma qualification
3. English level: B2 (Upper-intermediate)
4. Strong communication and interpersonal skills
5. Customer-oriented with good problem-solving ability
6. Basic computer skills and typing ability
7. Willing to work shifts, weekends, or public holidays if required
Preferred:
8. Previous experience in Customer Service / Call Center / BPO is an advantage
9. Experience handling inbound support is a plus
Responsibilities
10. Handle inbound customer inquiries via phone, email, or chat in a professional and timely manner
11. Provide accurate information about products, services, orders, or general support requests
12. Resolve customer issues and complaints while ensuring high customer satisfaction
13. Update and maintain customer records in the system
14. Follow company procedures, quality standards, and service guidelines
15. Escalate complex or unresolved cases to the appropriate team