Senior User Researcher / UX Researcher | B2C / B2B2C, Travel | £60-65k | Hybrid (Manchester, 2-3 days) A talented Senior User Researcher / UX Researcher is needed by a leading provider of travel and lifestyle benefits! Our client needs an experienced and self-driven Senior User Researcher / UX Researcher who can evangelise user research across the business and help optimise product strategy. Salary: £60-65k Location: Manchester, 2-3 days/week (Hybrid) This is a new role, where you will be able to take ownership of the organisation’s end-to-end research, from planning and recruitment to synthesis and storytelling. It is ideal for a self-starter who thrives in a fast-paced environment, enjoys building from scratch, and is confident engaging with cross-functional teams to embed research deeply into product strategy. Please note that the client cannot sponsor at this time. The Senior User Researcher / UX Researcher’s responsibilities include: Conducting mixed-method research (with a focus on qualitative) including interviews, usability testing, surveys, diary studies, etc to build up a picture of user needs and wants. Collaborating closely with product managers, product designers, and other key stakeholders to identify research questions and align on objectives. Producing data and user insights to aid in the creation of product strategy. The Senior User Researcher / UX Researcher’s must have: Experience in industries like travel, loyalty, fintech, benefits platforms, and cross-cultural user studies. Previous hands-on user research experience (ideally in product-led or B2B2C environments), including running research independently and proactively across multiple teams. Familiarity with tools like Usertesting.com, Lyssna, Lookback, Maze, Optimal Workshop, Dovetail, or similar.