Title: Customer Success Manager Duration: One year contract (Inside IR35 Fixed Term contract) Start Date: December 8th, 2025 Hours: 10 am to 6 pm London time Monday- Friday Location: Hybrid onsite on one location preferably in these areas: Leeds, Manchester, or Huddersfield Pay: 50-55 pounds per hour OVERVIEW Our Client is hiring an Enterprise Customer Success Manager, specializing in automated shopping carts, to help support and grow grocery store rollouts. In this role, you will have responsibilities including, but not limited to, providing proactive and strategic guidance on optimal usage of product offerings, serving as the internal voice of the retailer, cross-functional internal coordination of retailer requests/initiatives, and assisting with the development of the customer success processes, metrics and engagement strategies throughout the customer lifecycle. ABOUT THE JOB • Develop and lead the pilot and scaling strategy for a portfolio of retail partners leveraging automated shopping cart technologies • Collaborate with Business Development, Enterprise Solutions and Product teams to execute on and help create playbooks, data points, tools and resources to educate and encourage the piloting and scaling of AI shopping cart usage on the platform • Be a subject matter expert of shopping cart’s in-store experience and how it interact with and augment our client’s other enterprise offer...