Requisition #2187
Banking Center Service Trainee @ Croughton Banking Center (United Kingdom). Part-time 25 hours weekly.
Hourly: ₤13.40–14.58 (These hourly ranges are aligned with the level of experience.)
**M/F/D** **Male/Female/Diverse**
PRINCIPAL ACCOUNTABILITIES
Banking Center Service Specialist during the first 6 months of employment. Position responsibilities extend to learning, mastering and carrying out a standard range of service assignments as specified below.
I. General Tasks and Required Skills
· Provide basic financial services within assigned authority limit including, but not limited to, cashing checks, accepting individual deposits, buying and selling local and foreign currency, selling financial papers.
· Maintain adequate supply of cash to meet business needs while complying with standard limits, and accurately balance cash holdings daily.
· Complete transactions initiated by other sections/departments by paying out loans, processing wire/CHAPS transfers and accepting loan payments.
· Process Night Depository containers and Subject to Count deposits on an as needed basis.
· Process organizational transactions on an as needed basis.
· Become familiar with ATM servicing and replenishment
· Learn to perform and become familiar with being a dual control member when servicing ATM machines, processing incoming and outgoing cash shipments or transporting cash requiring military or security police support.
· Open and close accounts (i.e. Checking and Savings Accounts and Certificates of Deposit) for authorized individuals utilizing the Relationship Building Notes (RBN).
· Become familiar with opening and closing accounts (i.e. Check and Savings Accounts) for organizational customers.
· Initiate and cancel account services (i.e. ATM Cards, checking to savings transfers).
· Learn to perform account maintenance tasks for individual account holders and organizational accounts (i.e. Account Life Extensions, Stop Payments, local bill pay recalls).
· May learn to process standard loans through the automated loan decision rendering software application.
· Assist customers in enrolling and conducting Online Banking, and with Mobile Banking questions.
· Handle routing customer inquiries.
· Learn to reconcile Financial Paper Working Stock log and compare with Printed Checks Report.
· Prepare wire transfers.
· Process Standing Payment Orders as needed.
· Process check orders for sterling and dollar accounts.
· Perform other reasonable duties as assigned.
II. Security
· Follow work station security, robbery, and bomb threat procedures.
· Ensure the protection of confidential and proprietary information.
· Protect entrusted keys, combinations and codes.
· Comply with fraud prevention, anti-money laundering policy and procedures and any other regulatory compliance policies/procedures.
· Protect the Bank and Department of Defense assets.
III. Service Delivery
· Build knowledge of the standard scope of the Bank's products and services.
· Perform all customer transactions in a professional manner to build customer confidence and trust.
· Apply all Playbook behaviors and demonstrate the Community Bank Spirit and Core Values
IV. Required Skills
· Cash handling and customer service related experience
· Engage with customers; effectively communicate, build rapport and overcome objections
· Strong customer focus; ability to respond and assist customers with inquiries and/or problem resolutions
· Strong communication skills (including verbal and non-verbal) and active listening skills
· Careful attention to detail and time management
· Proficiency in basic computer skills (MS Office)
V. Preferred Skills
· Prior banking experience a plus