Are you passionate about delivering exceptional customer service? We're working on behalf of a not-for-profit organisation to recruit a Customer Service Advisor to join their dedicated team near Birmingham City Centre.
This position is a 12-month fixed term contract covering Maternity Leave.
As a Customer Service Advisor, you will be responding to member queries, providing a first-class service for our members and collaborating with other departments for success.
Hours of work are 8:30am to 5:00pm Monday to Friday, please note this is an office-based position.
Benefits include: 33 days holiday including Bank Holidays, employee discount programme, BHSF health insurance and occupational sick pay scheme.
As the Customer Service Advisor, you will:
* Deliver an outstanding experience to members and prospective members in every interaction
* Respond promptly to enquiries via phone, email, website, post, and other channels
* Communicate clearly, empathetically, and professionally, including in time-sensitive situations
* Accurately log all contact and ensure detailed records are maintained
* Manage and process membership applications and associated documentation
* Coordinate appointments and casework referrals between members and internal experts
* Handle day-to-day admin tasks and incoming/outgoing correspondence efficiently
* Uphold the highest standards of confidentiality and discretion
As the Customer Service Advisor, you will have:
* Previous experience in a customer service role is essential
* Experience working in a regulated (ideally FCA) environment is highly desirable
* Strong administrative capabilities and attention to detail
* Professional and confident telephone manner
* Excellent written communication skills
* IT literacy, including Microsoft Office and database systems
You will have a genuine commitment to delivering exceptional service and making a difference.
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