Membership Officer – Quality Improvement Division
Location: Central London (Hybrid – 2 days in office)
Salary: £15.38 per hour
Hours: 35 hours per week
Contract: Temporary with potential to become permanent
Interviews: 01 April via MS Teams, with a start shortly afterwards
The Royal College is looking for a proactive and organised Membership Officer to provide high-quality administrative and financial support within our Quality Improvement Division. You will work closely with a wide range of stakeholders, including NHS Trusts, private mental health providers, and international organisations, while contributing to key College events, meetings, and projects.
Job Purpose You will support membership-based projects by managing registration, invoicing, and other financial administration, ensuring accurate records and smooth day-to-day operations. Your role will help the division deliver excellent services to members while supporting wider College initiatives.
Key Responsibilities
Maintain and update membership and finance databases, keeping records up to date and tracking membership renewals.
Work with project teams to obtain Purchase Order (PO) numbers from member services and coordinate with the College finance team to raise invoices.
Follow up on outstanding payments and respond to membership or internal queries promptly and professionally.
Host monthly meetings to review membership data and foster a collaborative environment.
Provide support across division projects, including attending meetings, taking minutes, and assisting with the annual conference.
Undertake other duties as needed to support the division’s work or wider College initiatives, as directed by the Director or Heads of Department.
Carry out all duties safely and in line with the College’s Health and Safety Policy.
Ensure your work reflects the College’s values and promotes equality, diversity, and inclusion.Additional Information
Budget Holder: No
DBS Check Required: Yes
External Contacts: NHS Trusts, private mental health providers, and international organisationsThis role offers the chance to join a supportive, professional team in the heart of the College, with hybrid working and a clear path from temporary to permanent. The job description is indicative and may change in line with the College’s operational needs