Repairs Administrator
* Initially a temporary role for 4-8 weeks with the potential to transition into a permanent role
* Temporary Rate: £13.80 - £14.66 PAYE
* Annual Salary for the Permanent Position: £28,500 - £30,500
* Location: Loughton
* Job Type: Full-time, Temporary with a view of transitioning to Permanent
An exciting opportunity has arisen to join our fast-paced team as a Repairs Administrator. This role is ideal for someone who thrives in a dynamic environment and is committed to providing excellent customer service while managing complex scheduling tasks.
Day-to-day of the role:
* Organise appointments for maintenance engineers, ensuring efficient scheduling and communication.
* Take full responsibility for the administration of the mobile workforce scheduling system.
* Liaise effectively with clients, residents, and operatives to ensure repairs are scheduled and attended to within the required timeframes.
* Maintain accurate records and generate reports from various digital systems relating to all aspects of the work areas as required.
* Ensure timely and accurate communication from operatives about the progress of work to schedule their tasks according to residents needs.
* Re-schedule jobs in the event of an unplanned absence of an operative and directly contact the resident to agree on any changes.
* Communicate with supervisors/managers regarding work quality, timeliness, and potential HR issues concerning the operatives.
* Provide support to colleagues, customers, and the business to continuously improve operational effectiveness.
Required Skills & Qualifications:
* Proven aptitude in problem-solving.
* Strong administration skills with keen attention to detail.
* A passion for customer service.
* Experience in a similar role, ideally within a repairs or maintenance environment.
* Knowledge of basic roofing terminology is desirable but not essential.
* Experience working for a local authority or similar environment is required.
Benefits:
* Competitive salary.
* Opportunity to work in a dynamic and supportive team.
* Professional development and growth opportunities.
To apply for this Repairs Administrator position, please submit your CV.