Alfa Holiday Group has an opportunity for a Hotel General Manager to join our team based at our Waverley Castle Hotel, Melrose. The Alfa Holiday Group is one of the UK’s most highly respected coach holiday and hotel companies with a consolidated turnover of over £75 million per year. We are the UK’s only employee-owned Travel Group and our brands include Alfa Holidays, Alfa Hotels and Alfa Coaches. Our mission is to provide high quality memorable holidays for our guests. Alfa Hotels own and operate 25 hotels in the UK’s most popular seaside locations. We have a combined bed stock of over 2,000 rooms and achieve strong all year-round occupancies due to our sister brands, plus our links to other coach operators and group organisers. You would be joining the group during an exciting period as we continue to see significant growth in the number of customers choosing to holiday with us each year. As an employee-owned business with over 1,000 employee owners, we treat our people with respect, enabling them to achieve their ambitions and provide the best service to our guests. The Hotel General Manager Role: The Waverley Castle Hotel in Melrose is a 77-bedroom hotel, catering primarily for Coach Guests. As a Hotel General Manager, you will report to the Regional Manager and be required to work within the operational and fiscal guidelines set by the Alfa Leisureplex Group. These are designed to enable efficient, well-budgeted and comfortable guest-friendly hotels. You will be responsible for all aspects of running the hotel and will be expected to buy into the employee ownership ethos and operate according to company policy, demonstrating the highest professional standards in all aspects of work. This role would be suited to a candidate with Hotel Management experience or a comparable managerial role. We would consider and encourage applicants with a hospitality background who are looking to take the next steps in their careers. This role offers a base salary of £44,000 per annum dependent on the candidate, as well as being part of the Hotel Managers Annual Bonus scheme. Live in accommodation within the Hotel can be considered if required alongside a number of other benefits. Key Tasks: Working proactively with all key stakeholders to maximise guest satisfaction and comfort Delivering a positive and responsive approach to enquiries and problem resolution To ensure the security of the hotel building and other company assets (including stock and cash) Ensuring the Health and Safety standards of the Hotel are maintained at all times Leading your team including your Assistant Manager, Heads of Departments and colleagues to ensure the smooth running of the hotel Recruitment, selection, on-boarding and training of all new employee owners Ensure that company standards are maintained in all areas of the operation including Making recommendations for improving the building either repairs or investment Running a guest friendly and profitable hotel unit The Ideal Candidate: Operational experience, preferably in coaching hotels within travel or the hospitality sector Strong problem-solving capabilities Experience controlling a budget and managing a P&L A demonstrable record of delivering exceptional customer service Willing to work a flexible schedule including evenings, weekends and bank holidays Excellent level of English Food hygiene and health and safety knowledge Able to effectively prioritise and balance guest expectations with business requirements Willing to work towards and promote the Group’s Core Values Personal Attributes: Excellent attention to detail Strong leadership skills Resilient and able to hit deadlines consistently Flexible approach to work Proactive and willing to use your own initiative Personal integrity, with the ability to work in an environment that demands excellence, time and energy Benefits of being an employee owner: Bi-annual tax-free dividend due to our employee-owned status (circa £1,500 last year) Funding for any relevant training courses to aid your development Job Security – our employee-owned status provides better job security, as we can't be sold to another company 31 days annual leave Support and continuous development opportunities Competitive occupational sick pay scheme Fantastic discounts on our holidays and hotel stays Employee assistance programme - Health Assured Length of service rewards Live in accommodation Employee meals Reward, recognition and engagement programs Annual pay reviews in April each year If you feel you are friendly, positive and passionate and have the necessary skills and experience to be successful in the Hotel General Manager role click ‘apply’ today. We’d love to hear from you!