Would you like to work in an organisation that sits in the top 10 best NHS Mental Health, Learning Disability and Community Services Trust to work for. This ranking is based on staff feedback in the 2023 NHS Staff Survey.
Job overview
Full time - Hybrid working – minimum 3 days per week in the office
We're looking for a motivated and creative Senior Communications Officer (Digital) to join our Communications and Engagement team and help improve lives through engaging, high-quality digital communication.
This is a hands-on role with responsibility for the day-to-day management and development of the Trust's public websites and staff intranet, ensuring content is accessible, engaging, well-structured and informed by insight and analytics. You'll also lead on creating impactful video, digital and visual content, using strong design skills to support engagement across channels.
Working with a whole-Trust perspective, you'll help drive our narrative by showcasing expert care, strong partnerships and continuous improvement, while supporting our digital-first and behaviour change ambitions.
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As part of the Communications and Engagement department, the role holder will support the use of digital, online and AI tools to improve engagement with our staff and public – and drive behaviour change by connecting patients, families and carers with the most relevant support and services.
The role holder will support the Communications Manager (Digital) to deliver the digital first and behaviour change ambitions set out in our agreed communication and engagement strategy.
They will help improve our communication and engagement with internal and public audiences through accessible, engaging digital experiences, aligned to the Trust's emerging digital strategy and the NHS's ten-year plan.
Working with senior colleagues, you will use the feedback of staff and people who use our services to shape the way we use online and digital platforms to communicate and engage, strengthening existing channels and testing new ways to reach our diverse audiences.
Other responsibilities may include managing external companies and contracts, making recommendations around spend and helping monitor budgets.
Working for our organisation
Surrey and Borders Partnership NHS Foundation Trust is the leading provider of mental health, learning disability, neurodevelopmental and drug and alcohol services in Surrey and North East Hampshire. We support people of all ages and are passionate about providing high quality care that is delivered at the right time as close to home as possible to help people recover and stay well.
We are one of the top 10 mental Health, Learning Disability and Community Trust to work for nationwide. Our Trust is an inclusive and supportive employer that offers a wide range of staff networks, flexible working, free parking and excellent health and wellbeing support. We also provide a wide range of opportunities to help staff develop and progress.
Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast. Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach. For international travel, both Gatwick and Heathrow airports are nearby.
Please note that we reserve the right to close posts as soon as sufficient applications are received.
Regrettably, due to UK Home Office requirements we cannot offer sponsorship for all our job roles.
Applicants must have the right to work in the UK for the duration of the role.
We look forward to receiving your application
Detailed job description and main responsibilities
· Managing and developing the Trust's websites and intranet in line with best practice, SEO and WCAG 2.2 AA accessibility standards
· Creating video content end-to-end, from filming to final edit, tailored for different platforms and audiences
· Using analytics (including GA4) and user insight to improve content, journeys and engagement
· Working closely with colleagues across the Trust to ensure content is accurate, timely and effective
· Liaising with developers, agencies and internal digital teams on improvements and new functionality
· Supporting the introduction of AI and new digital tools
· Managing YouTube channels and supporting the Trust's brand and corporate identity
We are seeking to enrich the diversity of our Trust to better reflect demographic needs of the populations we serve and to enhance the skills of our workforce. We actively encourage applicants with underrepresented personal characteristics to apply for this role if you match the job description. Please note that you are not restricted from applying for this role if you do not identify with these characteristics and all applicants will be considered fairly against the job description.
As a flexible working and friendly organisation, we want to ensure that you can work in a way that is best for us, our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that's job share, part time or any other flexible working patterns.
Gender Pay Gap Action
Women in our Trust are under-represented in some senior grades. We are therefore encouraging women to apply for posts at 8A and above.
Sponsorship
Regrettably, due to UK Home Office requirements we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process.