Your new company Solihull Metropolitan Borough Council is looking for a motivated, empathetic and customer-focused individual to join our Customer Services team. As a Customer Service Advisor, you will be the first point of contact for residents, providing clear, accurate and helpful information across a wide range of council services.This is a great opportunity for someone who enjoys helping people, thrives in a fast-paced environment, and is committed to delivering high-quality public service. Your new role This role will involve handling inbound calls, supporting with enquiries. The key responsibilities of this role include: Provide excellent customer service via phone, email and online channels Resolve customer enquiries at first point of contact wherever possible Accurately record, update and process information using council systems Support callers by offering guidance on council services Work collaboratively with colleagues and service areas to ensure timely and effective customer resolutions Maintain a professional, friendly and calm approach when handling complex or sensitive situations What you'll need to succeed To be successful in this role, you will need to: Have excellent communication and active listening skills. Be confident, calm, and resilient when dealing with a variety of customer needs. Be able to problem‑solve and make decisions in a structured, customer‑centred way. Be organised, adaptable, and comfortable working with digital systems. It is essential that you have prior, recent experience within a contact centre What you'll get in return You will be paid a competitive hourly rate, with further opportunities for permanent opportunities. As a Hays contractor, you will have a dedicated consultant who will support you throughout the recruitment process as well as whilst you are at work. You will be given access to our training platform, where you can assign yourself to free online training to enhance your own skills. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk