Location: North Weald (with occasional travel to Bishops Stortford branches)
Job Type: Full-time, Permanent
Work Location: In person
About the Role Following expansion from two tearooms to three over the past four years, we are looking for an experienced and enthusiastic leader to support operations across our growing business.
Your main responsibility will be to supervise the day-to-day activities of your team to ensure operational excellence. You will lead by example, working closely with peers across all shops to maintain the highest standards and deliver outstanding service to both your team and customers. Our goal is simple: to provide a consistent 5? experience in every tearoom.
Although you will be based at our North Weald branch, you will occasionally be required to travel to our Bishops Stortford branches to support operations. This is an essential part of the role.
Key Responsibilities Supervise and coordinate daily operations to ensure smooth service
Lead, motivate and coach your team to maintain high performance and morale
Deliver exceptional customer service and uphold brand standards
Support operational consistency across all branches
Manage stock levels and oversee ordering processes
Work to budgets and targets, supporting overall business performance
Maintain high standards of food preparation, presentation and cleanliness
Skills & Experience Required Minimum 3 years experience in hospitality (required)
Previous experience in a supervisory or leadership role
Barista and food preparation experience
Experience working with stock control
Strong ability to manage, motivate and coach a team
Ability to adhere to budgets and targets
Calm and efficient under pressure in a busy environment
Strong team player
Essential Requirements Full, valid driving licence
Access to a reliable vehicle
Ability to travel between branches when required
Working Pattern 5 days per week
Includes one weekend day and a double weekend every other weekend
Hours between 8am 6pm
One early finish per week
What Youll Get Competitive salary
Summer bonus scheme
Quarterly Group Profit Share (based on a percentage of annual salary)
Staff discounts and free meals while at work
Free on-site parking
28 days holiday
Company pension
The Person Were Looking For We need a bubbly, enthusiastic and hardworking individual who can keep the team upbeat and energised. Youll take pride in creating a positive working environment and ensuring every customer enjoys a 5? tearoom experience.
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