Job Role As a Lettings Manager, you will oversee the lettings operations of our branch, ensuring the delivery of high-quality service to landlords and tenants. You will lead a team of letting negotiators, manage property portfolios, and drive business growth through effective client relationship management and strategic marketing. Your role will be pivotal in achieving branch targets, maintaining compliance with UK regulations, and upholding our reputation for excellence. Key Responsibilities Team Leadership & Management: o Lead, motivate, and manage a team of letting negotiators, providing training, guidance, and performance feedback. o Conduct regular team meetings and one-to-one reviews to ensure targets are met and professional development is supported. o Foster a positive, collaborative, and results-driven team culture. Business Development: o Identify and pursue new business opportunities to grow the lettings portfolio, including landlord acquisition and retention. o Lead, support, and develop a lettings team, ensuring high standards of performance and customer service o Develop and implement strategies to drive business growth, attract new landlords, and expand our portfolio o Build and maintain strong relationships with landlords, tenants, and other stakeholders. o Manage relationships with overseas landlords, ensuring clear communication, legal compliance, and trust in our services Property Management Oversight: o Oversee the full lettings cycle across a broad portfolio, including residential, student accommodation, and commercial properties o Ensure all properties meet legal and safety requirements, including gas safety certificates, EPCs, and deposit protection. o Work closely with the property management team to resolve maintenance issues and ensure tenant satisfaction. o Coordinate all aspects of tenancies: marketing, viewings, referencing, tenancy agreements, move-ins, renewals, and compliance o Manage commercial lettings processes, including lease negotiations and landlord-tenant liaison Compliance & Administration: o Ensure compliance with Welsh housing legislation, including the Renting Homes (Wales) Act 2016 and Rent Smart Wales requirements o Maintain accurate and up-to-date documentation using CRM systems (e.g. Alto, Street, Reapit) and cloud-based tools such as Google Sheets and Docs o Handle student lets with an understanding of academic term cycles, guarantor requirements, and multi-occupancy tenancies Financial Performance: o Achieve branch lettings targets, including revenue and portfolio growth. o Monitor and report on key performance indicators (KPIs) such as let-through rates, tenancy renewals, and commission earnings. o Manage budgets and control costs within the lettings department. Key Skills & Qualifications Essential: o Minimum 3 years experience in lettings, including student and commercial property management o Strong knowledge of Wales-specific legislation and industry regulations o Proven ability to manage large and diverse property portfolios o Demonstrated success in team leadership and performance management o Experience working with overseas landlords and understanding of their expectations and legal obligations o Exceptional communication and negotiation skills, with a customer-focused approach. o Confident user of CRM platforms and cloud-based tools, particularly Google Sheets, Docs, and Drive o Track record of business development, landlord acquisition, and client retention o Full UK driving licence. Personal Attributes o Highly organised, efficient, and proactive o Strong leadership and people management skills o Excellent communicator with the ability to build and maintain relationships o Commercially aware and target driven o Calm and professional under pressure o Customer-focused, with a passion for delivering exceptional service