Job Overview
We are Places for People Group, a social enterprise that builds homes and delivers services for community members to thrive. At Places Leisure, we are changing lives by creating active places and healthy people for communities to thrive, and we aim to be the UK's leading health and wellbeing enabler.
Role Purpose
Deliver an efficient, first‑class, consistent, high‑quality customer‑focused service to the Northumberland Leisure Centre’s Contact Centre.
Key Responsibilities
* Handle calls and enquiries from members of the public, staff, businesses and visitors of Northumberland via telephone, email or social media channels.
* Resolve as many queries as possible at the first point of contact.
Qualifications & Experience
* Desirable experience working in a Customer Service/Contact Centre environment.
* Effective interaction with customers via telephone system, email, social media and other communication platforms.
Benefits
* Real Living Wage foundation alignment.
* Full Health & Fitness membership for you, a nominated adult and up to 4 juniors.
* Bonus scheme for all colleagues at 2 %.
* Flexible working (including part‑time and shift work).
* Opportunity to purchase additional annual leave.
* Access to ongoing personal learning and development.
* Company pension scheme.
* Cashback plan for healthcare costs – up to £500 saving per year.
* Discounts of up to 50 % on activities, centre shop and cafés.
* Extra perks including discounts and offers from shops, cinemas and more.
Safeguarding
Safeguarding is everyone's responsibility. Places for People commits to protecting children, young people and adults at risk from harm, abuse and neglect. The recruitment process includes pre‑employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. Employees, volunteers and contractors must uphold the highest standards of safeguarding and accountability.
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