Job Description Job Description: Triage Nurse Overview Location: Urgent Care Centre Leeds Area Days: Adhoc and Blocked Shifts Available Start: March and April Dates We are seeking a dedicated and compassionate Triage Nurse to join our healthcare team. In this role, you will be the first point of contact for patients, ensuring they receive the appropriate care in a timely manner. Your ability to assess patient needs, prioritize urgency, and communicate effectively with patients and healthcare teams will be key to your success. We are committed to creating an inclusive workplace that values diverse perspectives and backgrounds to improve outcomes in our community. Responsibilities Assess and evaluate the urgency of patient symptoms via phone, in-person interactions, or virtual consultations. Utilize clinical protocols to prioritize patient needs and determine the appropriate level of care required. Provide clear and compassionate communication with patients regarding their conditions, care instructions, and next steps. Document patient assessments and medical information accurately in the appropriate medical records system. Collaborate with physicians, nurse practitioners, and other members of the healthcare team to coordinate care plans tailored to patient needs. Monitor follow-up protocols to ensure continuity of care and optimal patient outcomes. Stay informed of the latest advancements in healthcare triage practices and maintain compliance with all clinical safety and ethical standards. Foster a welcoming, inclusive, and respectful environment for patients and colleagues of all backgrounds. Qualifications Current and valid Registered Nurse (RN) license in the state of practice. Bachelor of Science in Nursing (BSN) preferred, but not required. At least 2 years of experience in nursing, with previous experience in triage, emergency, or acute care settings preferred. Strong clinical assessment and critical thinking skills. Exceptional communication and listening abilities, with the capacity to manage sensitive conversations empathetically. Proficiency with electronic health record (EHR) systems and technology. Ability to work collaboratively in a fast-paced and diverse environment. Commitment to upholding diversity, equity, and inclusion in patient care and workplace culture. Day-to-Day Answer and triage calls from patients or caregivers, assessing symptoms and determining the appropriate action. Document patient encounters and decisions made during the triage process. Engage in a collaborative environment where patient care is prioritized and team input is valued. Support healthcare providers by ensuring patients with urgent needs are seen promptly and efficiently. Administer follow-up calls to patients as needed, ensuring clarity on care instructions and addressing any additional questions or concerns. Participate in team meetings and professional development sessions to continuously enhance your skills. Respond to changing patient care needs while maintaining a composed and professional attitude. Our Commitment: We are an equal opportunity employer dedicated to fostering an inclusive workplace that represents and celebrates diversity. Applicants from all race, ethnicity, gender, age, and disability groups are encouraged to apply. We believe in providing equal opportunities because we know a variety of perspectives strengthens our team and creates better outcomes for patients and the community.