Better places, thriving communities.
Job Title: Receptionist
Reports to: Guest Services Lead
Location: Westgate Oxford
Pay Rate: £12.89 per hour
Job Purpose
To provide a professional and welcoming first point of contact for visitors, clients, and staff. Responsible for managing front desk activities including answering calls, handling inquiries, and ensuring a smooth and efficient reception service.
Key Responsibilities
* Greet and welcome visitors in a friendly and professional manner, ensuring a positive first impression.
* Answer and direct incoming telephone calls; take accurate messages when required.
* Maintain a clean, tidy, and presentable reception area and meeting rooms at all times.
* Handle all incoming and outgoing mail, packages, and deliveries efficiently.
* Manage visitor logs and issue visitor passes in accordance with security protocols.
* Schedule, prepare, and coordinate meeting room bookings, including setup and post-meeting tidy-up. Collaborate with housekeeping and meeting holder where appropriate.
* Monitor and respond to enquiries in the Westgate Oxford inbox promptly and professionally within 24 hours.
* Provide accurate information to guests and staff regarding Westgate services and operations.
* Escalate or resolve guest complaints appropriately, ensuring excellent guest service.
* Perform regular inventory checks and replenish kitchen sundries at the start of each shift.
* Raise and manage service tickets for the office phone system and report faults via the Resolve app.
* Support general administrative tasks such as photocopying, filing, and data entry.
* Maintain and update internal contact lists and staff directories.
* Assist with meeting and event preparations as needed.
* Collect and manage guest feedback using the “Made You Smile” system.
* Maintain confidentiality and discretion in all interactions.
* Report any maintenance or safety issues in the reception or meeting areas.
Skills & Experience
* Proven experience in a receptionist, front desk, or customer service role.
* Excellent verbal and written communication skills.
* Proficient in Microsoft Office (Word, Excel, Outlook) and PowerPoint.
* Strong organizational and multitasking abilities.
* Professional appearance and demeanour.
* Ability to remain calm and courteous under pressure.
Preferred Qualifications
* English GCSE
Working Hours
* Monday to Friday, 0800 – 1700
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .
Since 1987, Mitie’s 72,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
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