A leading defense contractor in Bristol is seeking an experienced Senior Service Desk Analyst. This role involves delivering high-quality technical support, managing incidents, and improving service desk processes. Candidates should have strong customer service skills, ITIL experience, and familiarity with JIRA and AWS. Benefits include a contributory pension scheme, private medical insurance, and 33 days of annual leave. The salary range is between £28,800 and £33,900.
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