Job Description
As a Raffles Ambassador, you are the embodiment of the Raffles brand—offering a warm, intuitive, and gracious presence from the moment a guest arrives until their departure. You will serve as a personal liaison for our distinguished guests, anticipating needs, personalizing experiences, and creating unforgettable moments that reflect the legacy and elegance of Raffles Doha.
Key Responsibilities
Guest Engagement:
* Greet and welcome guests with personalized attention, embodying the warmth and refinement of the Raffles brand.
* Build genuine relationships with guests, ensuring their preferences and needs are remembered and fulfilled throughout their stay.
* Act as a point of contact for guest inquiries, preferences, special occasions, and service recovery.
Experience Personalization:
* Collaborate with Butler Services, Concierge, and Room Division to curate bespoke guest experiences.
* Monitor VIP arrivals, pre-arrival communication, in-stay follow-ups, and post-departure correspondence.
* Proactively suggest tailored experiences, dining options, or cultural activities based on guest interests.
Operational Excellence:
* Ensure smooth arrivals and departures, assisting with check-in/out and room orientation when required.
* Maintain accurate records of guest preferences and feedback using guest profile systems (e.g., Opera, CRM tools).
* Support the coordination of special amenities, room setups, and service enhancements.
Brand Representation:
* Uphold Raffles Doha standards in grooming, service etiquette, and emotional engagement.
* Maintain a deep knowledge of hotel offerings, art pieces, signature rituals, and Qatari culture to enrich guest interactions.
* Represent the hotel during VIP functions, special events, and public-facing occasions as needed.
Qualifications
Qualifications & Skills
* Degree or diploma in Hospitality or related field.
* Minimum 1–2 years of guest-facing experience in a luxury hotel or lifestyle brand.
* Fluent in English; proficiency in Arabic, French, Russian, or Chinese is a strong asset.
* Impeccable grooming, confidence, and charisma with a service-first mindset.
* Cultural sensitivity and emotional intelligence; a true host with a passion for human connection.
* Familiarity with Opera PMS and guest recognition systems is preferred.
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