Job Description
Experienced Workshop Controller, Reigate area
Our client is a busy dealership and they are looking to recruit an experienced Workshop Controller to join their busy site near Reigate.
Role – Workshop Controller
Salary – basic £35,000 to £38,000
Hours of work:
08.00 to 18.00 – Monday to Friday
06.00 to 12.00 – Saturday (1 in 3)
Location – RH1,
MAIN PURPOSE OF THE JOB:
1. To effectively co-ordinate the activities of the service operation.
2. To directly liaise, negotiate and implement policy in conjunction with the manufacturer.
3. To manage and lead the service department, in a way which supports the business objectives of the dealership and compliments the manufacturer’s policies.
4. To deliver a quality of service which meets or exceeds customers’ expectations.
5. To ensure that the department has the equipment and facilities required to maximise productivity and conform to relevant legislation in order to maintain constant productivity levels and a legal environment.
6. To ensure the department plays a full and active role in the manufacturer 24hr recovery and warranty policies in order to ensure customers are supported within the manufacturer’s charter.
7. To have full responsibility for the issuing of work taking account of loading and commitment to customers as agreed by the reception team.
8. Ensure Workshop processes meet guidelines on both retail, internal and warranty procedures.
9. To ensure all work is issued in the most efficient manner
10. To oversee issuing and progressing of Sales Department preparation work
11. Provide general information on progress of work through the workshop highlighting any potential concerns as they arise and taking preventative measures to avoid any impact on Customer Satisfaction.
12. A comprehensive and thorough understanding of Health and Safety Legislation.
You must have experience with the following:
13. Controlling workflow in the workshop
14. Confident and able to produce estimates
15. Obtain authority for retail work
16. Process job cards so they can be sent for invoicing
17. Sign off service sheets
18. Assist with technical issues in the Workshop
19. Flexibility with working hours (needs of the business).