We’d love to hear from you if you’re: focused on giving great service to everyone you meet a team player, but also happy to work on your own initiative well-organised and adaptable willing to learn new skills. Service AssistantGifted by Sir Charles Philips Trevelyan—Socialist MP and proud “illogical Englishman”—Wallington is a 13,500‑acre estate full of character and charm. Set in beautiful Northumberland countryside, around twenty miles north‑west of Newcastle, the estate was once home to the unconventional Trevelyan family. The welcoming, informal House sits at the southern end of the estate, surrounded by sweeping parkland and farmland, and holds treasures gathered over ten generations of Trevelyans and the Blackett family before them.Visitors are at the heart of everything we do. As a Service Assistant, you help shape their first and last impressions of the House, setting the tone for an inspiring and memorable day.You’ll greet visitors warmly, help them find their way through the rooms, share stories, and bring the House’s history to life. If you love meeting new people, enjoy history, art, and beautiful collections, and have a passion for storytelling, you’ll fit right in with our friendly team in this stunning setting.Click here for more information about this location As a Service Assistant, you’ll play a key role in making sure every visitor has a brilliant experience when exploring the historic House at Wallington. You’ll be a warm, friendly and approachable presence, representing the National Trust with enthusiasm and helping to create exceptional first and last impressions for everyone who visits.We’re looking for someone with a positive, can‑do attitude who genuinely enjoys meeting new people and has an interest in history, art and historic collections. You’ll be confident sharing stories, guiding visitors through the different rooms of the house, and helping bring its rich history to life. Strong customer service skills are essential, along with the ability to work well as part of a team and a willingness to learn new skills.With a flexible, visitor‑focused approach, you’ll help support the varied needs of our audiences and contribute to delivering “exceptional service, every time, for everyone.” A good understanding of the National Trust and the work we do will help you thrive in the role, and if you love storytelling and working in a beautiful location with a great team, you’ll feel right at home.The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.Substantial pension scheme of up to 10% basic salaryFree entry to National Trust places for you, a guest and your children (under 18)Rental deposit loan schemeSeason ticket loanEV car lease scheme (for roles that meet the salary criteria)Perks at work discounts such as gym memberships, shopping discount codes, cinema discountsHoliday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.Flexible working whenever possibleEmployee assistance programmeFree parking at most Trust places Click here to find out more about the benefits we offer to support you. Closing Date: 08 March 2026 To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. 171911IRC171911MorpethFixed Term p/t (12 hrs pw to 03/01/27)Ends: Mar 8th 185.4 mi from BirminghamWe’re looking for a Service Assistant to join us in the house at Wallington to help busy teams throughout our visitor operations.Salary: £12.25 per hour, we’re currently undertaking our pay review process and it is likely that this salary will be increased from 1st April 2026. Duration: Fixed term contract until 3 January 2027Hours: 12 hours equating to 3 x 4 hour shifts a week, to include weekends and bank holidays.For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.Wallington, Cambo, Morpeth, NE61 4ARCompliance.Eligibility to Work in the UK12.25 per hour