Our client based in Woking are seeking a Customer Service Advisor to join their busy team! You will be first point of contact for customers and provide advice and guidance on products. This role requires someone with excellent customer service skills, who enjoys a fast-paced environment! To be considered you must be available immediately.
Duties:
Engage with customers, providing information about products and services
Building rapport with customers over the phone
Manage customer complaints and ensuring the highest customer satisfaction
Use CRM system to manage customer interactions
Ensure customer records are updatedExperience:
Excellent communication skills, both written and verbal
Strong attention to detail
Previous customer service experience
Experience using a CRM software
Positive attitude with customers and colleagues