Blackpool Teaching Hospitals NHS Foundation Trust
Senior Administrator
The closing date is 01 March 2026
Responsibilities
* Provide leadership and supervisory skills to enable the reception team to meet its agreed aims and objectives within an efficient, safe and effective working environment.
* Maintain an efficient and committed team within a developing corporate ethos.
* Act as the first point of contact for all reception enquiries from internal and external colleagues and patients.
* Serve as the communication link between the nursing/medical team and patients while in the waiting room, keeping patients updated on predicted waiting times for treatment.
* Co‑ordinate the daily activities in the reception area.
About us
A small team working across West Lancashire Sexual Health Service, covering Ormskirk & Skelmersdale areas.
Person Specification
Education & Qualification
* Good level of basic education to include GCSE maths and English, NVQ level 2, or evidence of administrative knowledge and skills equivalent to the level of qualification.
* NVQ 3 Team Leadership or Business Administration or Customer care or equivalent experience.
Experience & Knowledge
* Good knowledge and understanding of reception / office procedures.
* Experience of working with a range of Microsoft Office packages (e.g. Word, Excel, Outlook, PowerPoint and Access).
* Experience of using Trust IT systems.
* Experience of working in Healthcare.
Skills & Ability
* Excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion.
* Advanced keyboard / IT skills including audio typing.
* Ability to manage and prioritise own and others’ workload and use own initiative.
* Good organisational skills and ability to multitask.
* Ability to take and transcribe notes of meetings in a timely manner.
* Ability to maintain relevant recording and information systems.
* Ability to deal professionally with enquiries from staff, service users and stakeholders.
* Ability to problem solve.
* Understand confidentiality and apply the principles in everyday working practice.
* Work effectively and flexibly as part of a team to meet the needs of the services.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Blackpool Teaching Hospitals NHS Foundation Trust
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