Local operations manager (french speaking)

Cheil is looking for a French SpeakingLocal Operations Manager (LOM) to join our Global Delivery team for one of our clients.

You will be the key contact between the Global Client Team, Cheil team and local region / marke

tensuring proactive and clear communication. The ideal candidate will have a good understanding of complex projects and dependencies, be able to work to tight deadlines and according to set SLAs to provide excellent service. To become a key person for continuously monitoring and improving processes and ways-of-working

As the Local LOM you will be part of a unique and active team within the Cheil family, responsible for managing the end-to-end deployment of new features and programs on the website, ensuring seamless functionality and optimal user experience. This role requires strong coordination with central teams, supply chain and IT to maintain operational excellence and resolve issues promptl

y.
You will be expected to travel to the local client region as part of this role at least once ev

eryquart

er.
The candidate is expected to be an autodidact who can push him or herself to become a key player in the organisation for both the local region as well as the Global Web Operati

ons.
As with all Cheil roles, this is a 1-year fixed-term contract in the first inst

ance.
Key Responsibil

ities:
Website Feature Deployment & Program Mana

• gement:Handle end-to-end deployment of new features and programs across e-c
• ommercepla
• tforms.Align scope definition with central teams to minimize business impact and ensure compliance with global sta
• ndards.Manage the market input phase, including preparation and validation of content ma
• trices.Perform end-to-end User Validation Tests (UVTs) and smoke testing to guarantee quality before

launch.
Cross-Functional Coord

• ination:Coordinate and monitor activities with supply teams on a daily and weekly basis to ensure product availability and timely
• as a liaison between local market teams and central/global teams for smooth execution of init

iatives.
Bug Management & Issue Re

• solution:Conduct first-level investigation of website issues in collaboration with IT and WebO
• ps teams.Open and track requests with the help desk, ensuring timely resolution of bugs and technical

problems.
Order Flow

• MonitoringPerform regular sanity checks to ensure orders are processed correctly and systems are functioning as
• expected.Identify and escalate anomalies in order flow to relevant teams for correcti

ve action.
Required Skills & Qual

• ifications:
  Strong understanding of e-commerce platforms and website
• in testing (UVT, smoke testing) and quality assuranc
• e processes.Excellent coordination and communication skills for cross-functional co
• mindset with ability to manage technical investigations and
• follow-ups.Familiarity with Hybris, Syndigo et Adobe experience manager syste
• ms is a plusFamiliarity with content management systems and supply chain processe
• s is a plus.Strong French written and communica

tion skills.
Key

• Competencies:Detail-oriented a
• nd organized.Ability to work under pressure and manage multipl
• e priorities.Proactive approach to identifying and reso

lving issues

About Cheil:
Welcome to Cheil, based in London and Chertsey - a group of thinkers and doers who make th

ings that move.
We build campaigns. Shops. Robots. One-of-a-kind-experiences. Anything that transports people, brands and products rooted in digital innovation. It’s an approach that’s seen us partnering with the likes of Absolut, Coca-Cola, Samsung and Jaguar Land Rover, creating enduring ideas for any marker – and wi

thin any medium.
As a full service agency we’ve got plenty of experience in shopper marketing, experiential, traditional advertising, social, retail design and sponsorship – awards to show for it, too. In the past few years we’ve earned our share of Cannes Lions, Clios, POPAIs an

d Kinsale Sharks.
As part of Cheil Worldwide, Cheil UK plays its part in one of the world’s biggest agency networks – comprising 53 offices and eight affiliates in 42 c

ountries globally.
The perks you can take adva

• ntage of in return…25 days holiday up to 30 wi
• th years of service1 extra day o
• ff for moving house5 extra days off for wedding o
• r Civil PartnershipDiscount
• ed Samsung productsDiscretionary company bonus scheme, subject to
• bonus scheme rulesMoney
• off gym membership
• Stakeholder pensionGrou
• p Income ProtectionPrivat
• e medical insura
• nceDental insu
• ranceLife AssuranceEmployee As
• sistance ProgrammesC
• ycle to work sche
• meERGs in full modePila
• tes every WednesdayDrinks & nibbles/Soci
• als every ThursdaysLots of cultural events t