About the role
We have an excellent opportunity available for a motivated Service Advisor to join our team at Mercedes-Benz of Carlisle. As a Mercedes-Benz Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, keep the customer updated at every stage, and address any questions or queries they may have. You will liaise with technicians and workshop control about vehicle statuses to ensure vehicles are ready on time. Additionally, you will offer the best advice on our products and services to customers.
This is a challenging role where customer care always comes first. You will take the time to talk to people, build genuine rapport, and identify exactly what our customers want and need. Mercedes-Benz Service Advisors work flexible patterns, which can include weekends, to provide the highest levels of service.
About you
Previous experience is not required; we welcome applications from individuals eager to learn and progress. Training is provided through our dedicated in-house Learning & Development team and manufacturer courses run by Mercedes-Benz. Ideally, you will have excellent organisational and administrative skills, good attention to detail, and a strong customer service background, which would be beneficial in delivering high customer satisfaction in a busy environment. Knowledge of Kerridge would be advantageous but is not essential.
Applicants should have customer service experience within a retail environment as a minimum requirement.
Why Sytner?
Sytner Group offers an industry-leading benefits package and is committed to continuous improvement and creating an environment where everyone feels valued and able to reach their full potential.
* Enhanced Holiday Entitlement – 33 days including bank holidays
* Industry-leading Maternity, Paternity, and Adoption Pay
* Career Development
* Recognition of Long Service every 5 years
* Discounted Car Schemes
* High Street Discounts
* Discounted Gym memberships
* Cycle to work scheme
* One day a year paid voluntary/community work
We value diversity and inclusion and welcome applications from individuals of all backgrounds. We are committed to creating an equitable environment and providing reasonable adjustments during the recruitment process.
For more information on reasonable adjustments and our recruitment process, please click here.
We represent over 23 prestigious vehicle brands across 140 UK dealerships. Our focus on developing talent and building careers has resulted in high colleague engagement, with an 89% score on our recent survey.
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