Senior Service Desk Analyst, Crawley, West Sussex
Client: Venquis
Location: Crawley, West Sussex, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 1
Posted: 04.06.2025
Expiry Date: 19.07.2025
Job Description:
The Senior Service Desk Analyst plays a crucial role in maintaining the efficiency and functionality of IT services within the company, providing expert-level support to ensure smooth operation of IT systems and services.
Reporting to:
Head of IT Operations
Hours:
33.75
Location:
Crawley, West Sussex
About the company:
A P&I Insurance company with 240 employees worldwide, based near Liverpool Street station, London, with offices in Bermuda, Brazil, Cyprus, Greece, Hong Kong, Japan, and Singapore.
Key Responsibilities:
* Provide advanced technical support for IT services, including hardware, software, and network issues.
* Troubleshoot and resolve complex technical issues escalated from junior staff.
* Ensure excellent customer service and communication.
* Follow up with users to confirm resolution satisfaction.
* Identify root causes and mitigation strategies for problems.
* Mentor and support junior analysts, assist in training and developing materials.
* Foster a positive team environment.
System Management:
* Deploy new software versions and hardware.
* Perform routine maintenance, updates, and backups.
* Support starter and leaver processes.
* Maintain accurate documentation.
Person Specification:
* Deep understanding of IT support processes and best practices.
* Ability to diagnose and resolve technical issues quickly.
* Experience mentoring junior support analysts.
* Expertise in hybrid environments, Microsoft 365, Intune, Autopilot, Active Directory, Azure AD, and Exchange.
* Experience in the financial services industry.
* Good networking and IT infrastructure knowledge.
* Exceptional customer service and communication skills.
* Bachelor’s degree in IT, Computer Science, or related field.
* Certifications like Microsoft, CompTIA, ITIL v3/v4, and awareness of security standards.
* Experience with ServiceDesk systems, such as Freshworks, and technologies like Meraki, Cisco, Cato, Oracle Cloud, SharePoint, SCCM, SCOM, PowerShell, and scripting.
What you will get:
* A supportive and friendly working environment with career development opportunities.
* Hybrid working policy and work-life balance initiatives.
* Clear career pathways and ongoing skills enhancement.
* Free access to the P&I Qualification by the International Group of P&I Clubs.
* Benefits including private healthcare, pension contributions, health subsidies, and wellbeing programs.
Company Values:
Mutuality: Ensuring fairness among Members
Integrity: Upholding high ethical standards
Safety and Sustainability: Contributing to safety at sea and environmental preservation
Transparency: Building trust through open communication
Excellence: Supporting employees to reach their full potential
Collaboration: Embracing diversity and inclusivity
Our client is committed to providing excellent service and fostering a people-centered culture, emphasizing mutual respect and support. We encourage you to apply.
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