Voids and Lettings Assistant Permanent Grade B - £28,598 - £33,699 per annum Consultation grade - subject to formal evaluation under the Pay Equity Review Working 36.5 hours per week An opportunity has arisen for a dedicated professionals to join our Voids and Lettings team. This role is ideal for someone with a proven track record in delivering high-quality, customer-focused services that ensure a seamless transition for our residents. You will be working on projects as and when required with allocations teams in terms of advertising properties in Birmingham home choice ensure they are shortlisted and updated in a timely manner. Going out and carrying out viewings daily. You’ll be at the heart of our resident journey—conducting take-to-views / lettings appointments, managing move-out visits, and resolving utility meter issues with preferred energy providers. You’ll prepare tenancy support service plans; upload required documentation and maintain accurate records on our computer systems daily. Your role will also involve handling emails and customer queries with professionalism, taking ownership from start to finish to ensure positive outcomes. We’re seeking someone with excellent communication skills, a strong grasp of BCC policies and procedures related to voids and lettings, and a sharp focus on performance. You’ll need to manage time effectively, juggle competing priorities with ease, and demonstrate confident problem-solving abilities. Your commitment to delivering results and resolving issues swiftly will help us maintain high standards and improve turnaround times. This role involves independent working and requires adherence to Birmingham City Council’s health and safety policies, including regular system checks. You’ll collaborate across multiple departments, teams, and external agencies to ensure a joined-up approach to service delivery. We’re looking for someone who is IT literate, holds a full driving licence, and has access to a vehicle. A car allowance will be paid in line with BCC’s mileage policy. You’ll need to demonstrate resilience, sound decision-making under pressure, and the ability to thrive in a fast-paced, high-demand environment. As a performance-driven role, you’ll be expected to meet key KPIs and contribute to reducing void and rent loss by letting properties quickly and efficiently. Flexibility is essential, as you’ll be required to cover emergencies, sickness, and annual leave, and work city-wide to provide wraparound support. This is a city-wide peripatetic role covering city wide we work from 4 locations: North, East, South and West. Hybrid and agile working will be considered subject to the service and business needs as and when needed and advised by the line manager. Full training and mentoring shadowing will be given at Birmingham city council we invest in our staff. The ideal candidate will be adaptable, solution-focused, and committed to making a difference for our citizens. If you have a can-do attitude and enjoy working under pressure, we’d love to hear from you. Please upload an up-to-date CV and Supporting Statement via the attachments part of your application. The Supporting Statement should outline how you meet the criteria for the role through your personal qualities, skills and experience and include your motivation for applying to the post. Note the Supporting Statement should be no more than 1500 words. Unfortunately, we cannot consider any applications without a CV and Supporting Statement attached Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. For any informal enquires please contact: Resourcing@birmingham.gov.uk quoting ref 3895 A Disclosure and Barring Service (DBS) check will be undertaken. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Job Description and Person Specification – GR3-RM-00036606-Voids and Lettings Assistant-Job Description (3).pdf We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration. Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council here LI-HYBRID LI-ONSITE