To assist the directors and solicitors to provide legal services in-house and to external clients. To supervise the administration staff.
Day to day conduct of a diverse case load of property and debt matters to a very competent standard with suitable supervision from solicitors.
To provide guidance for junior administrators through your experience and understanding of legal processes, procedures and the regulatory requirements of the firm.
In conjunction with the directors and other members of staff to implement the objectives and planned future expansion of the property management portfolio.
Duties and Responsibilities
The primary duties include (but are not limited to):
* Sales Enquiries: Day to day management of replies to pre-sale or post-sale enquiries relating to properties owned or managed by our clients.
* Debt Claims: Day to day conduct of a case load of litigated debt actions in both the County Court and First-tier Tribunal under the direct supervision of solicitors.
* To provide assistance in general property law enquiries.
* To review and provide advice on contractual documents, leases, transfers, deeds and other legal documents under the direct supervision of solicitors.
* To monitor bank account on a daily basis and allocate credits and debits.
* Successfully deal with complaints where you are limited to do so.
* Applying for Land Registry titles and documents.
* Advising and assisting property managers and accounts staff in dealing with issues with residents and advising them as necessary on the terms of the leases and transfers of the developments and all other company matters.
* Assisting the company solicitor/senior legal advisor in dealing with deeds of variation, deeds of rectification, registration/amendment of Land Registry restrictions, licenses to assign, licenses for alterations and similar legal documents and where appropriate undertaking such matters with the assistance of the company solicitor/senior legal advisor.
Standards
In conjunction with the directors and other members of staff to set standards in respect of the following:
* Timekeeping
* Appearance/dress code
* Telephone manner
* Cleanliness of the office
* Attitudes towards clients/residents
Performance Indicators
* Timely provision of information packs within the company guidelines of 7-10 days for standard enquiries and 2 working days for expedited enquiries.
* Ensuring accuracy of replies given in information packs and to seller's conveyancer's enquiries.
* Response times to requests/emails from colleagues and enquiries from seller's/mortgagees/buyers conveyancers and other correspondence.
* Assistance given to the directors, company solicitor/senior legal advisor, property managers and accounts staff.
* Customer satisfaction (letters of complaint/survey)
#J-18808-Ljbffr