Role: Operations Manager Duration: Permanent, full-time Salary: £32,000 – £37,500 plus benefits Location: Chichester / Hybrid An exciting opportunity to lead and shape a dynamic Operations Team We’re recruiting on behalf of our client for an experienced and motivated Operations Manager. This role will see you take ownership of service delivery, workflow management and resource planning, whilst leading and developing a team of talented Operations Analysts. About the role of Operations Manager * Oversee day-to-day operations, ensuring efficient workflow management and high-quality service delivery. * Lead a team of 10–15 Operations Analysts: conduct regular check-ins, performance reviews and appraisals; support their wellbeing, training, and professional development. * Produce business cases for recruitment and work with HR to bring the best talent onboard. * Plan and manage team resources effectively to meet operational demands. * Drive a culture of collaboration, continuous improvement and customer focus across the team. * Monitor KPIs and customer feedback, using insights to identify and implement process improvements. * Work closely with senior analysts and other internal teams to optimise processes and communication. * Develop and implement robust processes and procedures to increase efficiency and accuracy. * Support onboarding and induction of new team members to ensure smooth integration. * Collaborate with IT and systems teams to enhance and streamline operational tools. * Prepare and present operational reports to senior management, highlighting achievements and areas for improvement. * Identify training needs within the team and coordinate relevant learning and development initiatives. Key systems the Operations Manager will use: Zendesk, Looker, Excel & O365, CMOS, Litmos, HRLocker, Appraisd About you • Proven leadership and people management skills. • Exceptionally organised, conscientious, and dependable. • Honest and discreet, with integrity at the heart of your approach. • Strong communication skills and a genuine drive for continual improvement. • Confident working with data and operational tools to support decision making. If you’re ready to make a real impact in a collaborative, hybrid working environment based in Chichester, we’d love to hear from you. Apply now to join a team where your skills and leadership will help drive success