Job Description
We have a new and exciting opportunity for a Sales Administrator to join our Order Operations team. The role will require you to support the sales functions by processing orders for both direct and indirect customers, completing a variety of cross-channel general administrative tasks, whilst ensuring excellent customer service is provided.
Key Responsibilities:
1. Working in conjunction with Account Managers and Partners to process orders and invoices where required (depending on sales segment).
2. Manage customer & Business Partner correspondence into the sales department via the inboxes and action according to departmental processes and guidelines.
3. Check the accuracy of sales quotations, invoices and orders which have been placed to ensure an exceptional customer experience and high quality & accuracy of data within our systems for reporting purposes.
4. Check accuracy in critical information in the Salesforce CRM, in addition to maintaining and updating sales and customer records.
5. Providing Salesforce administration support for a variety of sales processes including but not limited to, data quality improvements within Salesforce CRM for Sales & CS.
6. Carry out a range of administrative duties to support the successful running of the Customer Success and Indirect Sales area.
This is a hybrid role - three days per week in our Newcastle office.
Skills, Knowledge & Experience:
1. Team Orientated, with a high level of dedication.
2. Customer Focus, ability to understand the needs and priorities of customers and hold a strong desire to exceed their expectations.
3. Excellent attention to detail.
4. Good verbal and written communication skills.
5. Excellent time management, strong organisational and multi-tasking skills.
6. Ability to prioritise tasks and work to deadlines.
7. Intermediate knowledge of MS Excel, Word and Outlook.
8. Flexible attitude with the ability to carry out a range of varied and changeable administrative tasks.
9. Excellent customer service skills.
10. Hands-on experience with CRM software i.e., Salesforce, would be advantageous.
Function: Finance Operations
Country: United Kingdom
Office Location: Newcastle
Work Place Type: Hybrid
Advert: Working at Sage means you’re supporting millions of small and medium-sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.
Our colleagues are the best of the best. It’s why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.
We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at careers@sage.com.
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