Job Description
Customer Services Officer
Central London (1 day per week in the office)
Permanent role | £28,000 – £30,000 per annum (depending on experience)
Goodman Masson are delighted to be parterning exclusively with a long-established not-for-profit organisation who are seeking a passionate and professional Customer Services Officer to join their friendly and supportive Customer Services team in Central London.
This is a fantastic opportunity to make a genuine difference by supporting members of the public with a wide variety of legal enquiries — providing accurate information, signposting them to the right services, and ensuring every interaction is handled with care, empathy, and professionalism.
What You’ll Be Doing
1. Handling a high volume of inbound calls, emails, and online enquiries from members of the public.
2. Listening carefully and identifying how best to support each caller — whether by providing information, guidance, or signposting to external organisations.
3. Providing clear, accurate, and timely information using a range of internal systems and resources.
4. Assisting users with technical support for online services and maintaining accurate records in the organisation’s database.