About The Role
Role Overview
proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.
Our immediate requirement is for an experienced AV Field Service Engineer to be a key part of our Field Engineering team, representing proAV, taking full responsibility for maintaining high levels of Customer Service through onsite attendance and remote technical support. Due to the nature of the Support Services business these areas are subject to tight SLA’s and KPI’s.
You shall develop and sustain excellent Customer relations whilst providing first class technical support for immediate fault resolution. You will be responsible for ensuring fault resolution is to Client satisfaction, ensuring the commercial impact of the account is upheld. You shall be responsible for the management of and timely updating of fault tickets.
This is an exciting opportunity for an exceptional, experienced AV Field Service Technician to join an established operation with scope to drive and enhance the service at every opportunity.
Experience and seniority of the position will be reflected by the remuneration and benefits package.
Key Responsibilities
1. Field service engineering work as required
2. Onsite Service Engineering covering client sites as required
3. Travelling to Client sites (including European travel if required)
4. Site and event coordination and support
5. Preventative Maintenance calls as required
6. Rotation of client sites as required
7. Site surveys
8. Small works installations, including handover to Client
9. Working any rotational shift basis as required
10. Administration necessary to support engineering role
Desirable skills
11. Technically proficient in AV / VC / UC technologies
12. Able to manage Client communications and escalations
13. Calm under pressure
14. Ability to take responsibility
15. Ability to multi task and prioritise
16. Excellent communicator on both telephone and email
17. Meticulous attention to detail
18. Organised
19. Flexible approach