Job Description
The CompanyMy client is proud to be a leading provider of Rental Solutions, Powered Accessequipment sales and training. Our customers work indoors at height, and require a fast, flexible and safe service solution.They have a passion for providing outstanding customer service and plans to significantly grow our business. Genuinely value our employees in the sameway that we value our customers.
They want you to feel challenged, fulfilled, encouraged, trained and mentored so that you can reach your full potential as quickly as possible.This job description is structured around our employee values; Teamwork, Positivity and Ownership.Job PurposeIn this important role within the Company, you will provide high level administration support and co ordination to the Customer Experience team.You will strive to ensure that all administrative tasks are completed in a timely and efficient manner. With a keen eye for detail, you will understand the needto provide a seamless service to our customers in all areas of the Companys business activity.ResponsibilitiesTeamwork:Work closely with members of the Customer Experience and Sales teams to ensure an efficient and professional service.Support and assist colleagues through sharing of knowledgeWork flexibly, helping with reasonable ad hoc duties as requiredPositivity:Demonstrate the Company Values in everything you doRespect all colleagues and customers, being polite and courteous at all timesDemonstrate a can-do attitude, striving to support colleagues in the best way possibleOwnership:Act as initial point of contact for department emails, monitoring, co-ordinating and administering the central admin email accountSupport colleagues in the Customer Experience and Sales teams to ensure that customerissues are kept to a minimum, and where they do occur, that they are resolved quickly and with a positive outcome.Carry out administrative tasks triggered by customer enquiries, working with care and efficiency at all times.Respond to all phone calls and e-mails effectively and professionally.Ensure all customer contact is recorded on the customers record, and any follow-up actions are completed in a timely manner.Communicate confidently and effectively during dealings with customersConduct quality checks in line with departmental proceduresCarry out the administration duties associated with machine off-hiresEffectively co-ordinate machine breakdown supportLiaise with customers to book LOLER appointmentsCo-ordinate and administer the capital sales processReport any opportunities and threats to the Customer Experience Executive or Head of Customer Service, escalating concerns and suggestions for improvementProactively seek new ways of ensuring the highest levels of customer serviceSkills RequiredExcellent time management, administration and organisational skillsA confident communicator with people at any level within an organisationGood written and verbal communication skills with a friendly telephone mannerSelf-motivated with an ability to work autonomously and take responsibilityImpeccable attention to detailAbility to meet deadlinesThe ability to make commercially viable decisionsA flexible approach, with a positive and confident outlook and a willingness and ability to react positively to changing business demand.TPBN1_UKTJ