This range is provided by STEM Connex. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
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Executive Consultant specialising in STEM Staffing
About the Company
A leading software and technology firm in the hospitality sector, producing a wide range of state-of-the-art technology solutions including robotic service devices, facial verification, mobile apps, EPoS and payment solutions. The mission is to make technology simple, by implementing the best solution, incorporating reliable and intuitive systems, and following this with first-class after-sales customer care. The goal is to create a technology hub for now and the future.
About the Role
Reporting to the Head of Projects, the Provisioning Specialist will assist in configuring and maintaining both the software and hardware components of POS systems. This role involves building systems using proprietary software, preparing hardware for installations, ensuring compliance documentation is completed, managing repairs and maintenance, controlling inventory, and managing courier dispatches.
Role Accountabilities
* POS System Configuration: Configure systems according to client specifications
* Digital Signage Configuration: Configure menus and advertising screens according to client requirements
* Backoffice System Administration: Maintain and troubleshoot POS and Backoffice systems
* Account Management: Support the setup and maintenance of customer and vendor accounts within the POS system
* Training: Maintain excellent product knowledge and provide training sessions to clients and stakeholders
* Hardware Preparation: Prepare hardware for installations, including setup and testing
* Compliance Documentation: Ensure all compliance documentation is accurate and up-to-date
* Repairs and Maintenance: Assist in managing repairs and maintenance of POS hardware
* Inventory Control: Help manage inventory levels and ensure timely restocking of necessary components
* Courier Dispatches: Manage courier dispatches for hardware deliveries and returns
Skills & Experience
* Technical Proficiency: Understanding of POS hardware, software, and related technologies such as barcode scanners, card readers, and printers
* Software Knowledge: Proficiency in POS software systems and platforms, with ability to troubleshoot and optimize system performance
* Data Analysis: Ability to analyse sales data, transaction trends, and inventory levels to identify improvements and cost savings
* Problem-Solving Skills: Capacity to diagnose and resolve technical issues with POS systems and equipment quickly, ensuring minimal disruption
* Attention to Detail: Accuracy in managing transactions, inventory, and financial records within POS systems
* Communication Skills: Effective communication with both technical and non-technical stakeholders, including customers, vendors, and internal teams
* Project Management: Ability to plan, organize, and execute POS system installations, upgrades, and other projects within timelines and budgets
* Training and Support: Delivering training on POS system usage, troubleshooting techniques, and best practices
* Vendor Management: Liaising with POS vendors and service providers to coordinate maintenance, repairs, and upgrades
* Compliance Knowledge: Understanding of industry regulations and compliance standards, such as PCI DSS, to ensure data security and regulatory compliance
* Inventory Management: Familiarity with inventory control principles to optimize stock levels and minimize losses
* Customer Service Orientation: Ability to provide excellent customer service and resolve POS-related inquiries and complaints professionally
* Adaptability: Flexibility to adapt to changing technology, business processes, and industry trends
* Teamwork: Collaboration with cross-functional teams such as sales, marketing, finance, and IT
* Time Management: Ability to manage multiple tasks and priorities efficiently in a demanding environment
Details
* Seniority level: Associate
* Employment type: Full-time
* Job function: Information Technology
* Industries: Hospitality and Information Services
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