Were looking for a friendly and motivated Support Technician to join a growing Support Team in Morley. This team plays a vital role within the organisation, acting as the first point of contact for their customer base and delivering an excellent support experience. Youll work directly with customers to resolve technical issues, provide guidance on products, and ensure every interaction is clear, helpful, and professional. A Little Bit About The Company They are a fast-paced and growing technology company specialising in software solutions for modern business environments. Founded in 2010, they now support over 10,000 customers across the UK, handling: 5.7 million sign-in and sign-out events (up to 49 every second) 146,000 visitor images captured every week Their solutions are trusted by organisations across a wide range of industries. Your Role: As a Support Technician, youll be responsible for: Answering incoming customer calls and live chats Responding to and managing support tickets using Zendesk Owning assigned tickets and keeping customers informed of progress Accurately logging all queries and issues on the ticketing system Providing remote support while following documented processes Guiding customers through solutions and training materials, promoting self-service where appropriate Building strong knowledge of our products and services Contributing to support documentation and knowledge base content Working towards individual and team KPIs The Ideal Candidate Will Have The Following Skills: Technically minded with a strong ability to troubleshoot software and hardware issues A logical and confident problem-solver Friendly, warm, and customer-focused A strong team player with a one team mentality An attentive listener with clear communication skills Keen to learn, develop, and grow in a technical support role What Youll Get From Us: An InVentry scorecard; designed around supporting your development and progression Documented Monthly 121s Progression and Career conversations/planning A competitive salary Private healthcare Pension scheme An extra birthday treat; your birthday off work! Free on-site parking Salary is £29k rising to £30k after 6 months probation