We’re looking for enthusiastic and proactive Customer Service Team leader to manage a small team of Customer Service Advisors for a Retail Bank.
Start Date: September 2025
End Date: 4-month contract, with extensions
Location: Northampton (3 days a week onsite)
Hours: Monday to Friday 9am to 5.30pm
Compensation Overview
Traditional Daily Rate: £200
Agreed Contract Rate (ACR) £153.81
Illustrative Equivalent Annual Salary £39,990.25
Illustrative Equivalent Monthly Salary £3,332.52
Illustrative Equivalent Monthly Holiday Pay £402.20
Illustrative NET Pay £2,777.30
Responsibilities:
- Managing a team of Customer Service Agents
- Call Centre and customer service experience within a similar role
Requirements for Success:
- Confidence in managing a team
-Previous Financial Services experience
- Strong time management skills and adaptability to meet customer needs effectively.
- Ability to work within governance and time-sensitive frameworks.
- Proficiency in Microsoft Office and general PC skills.