Overview
Main area Safeguarding Children Administration Officer (Multi-Agency Safeguarding Hub) Grade Band 3 | Contract Permanent | Hours Part time - 15 hours per week (Monday & Tuesday only)
Job ref 225-CORP-7362289
Employer The Royal Wolverhampton NHS Trust
Site New Cross Hospital, Wolverhampton
Salary £24,937 - £26,598 pro rata per annum
Closing date 12/10/2025 23:59
Band 3
Job overview
To work within the Safeguarding Team providing comprehensive, efficient and confidential administrative support within the Multiagency Safeguarding Hub (MASH) nursing team in accordance with departmental, trust and national standards, policies and procedures.
Main duties of the job
* To ensure all administrative duties are carried out in line with the local policies and Standard Operating Procedures.
* Excellent communications skills to deal regularly with sensitive, often distressing and highly confidential safeguarding information.
* Work unsupervised or with a minimum of supervision on a daily basis.
* To provide administration duties in a professional, polite and timely manner with attention to providing customer care of the highest standard internally and externally to the organisation.
* To assist and/or proactively deal with safeguarding enquiries and information requests including: message taking, conveying messages verbally and/or transferring calls, checking individual Outlook calendars, whilst maintaining confidentiality at all times.
* To respond to all emails, correspondence and telephone calls and liaise with other internal and external departments within the Trust in a friendly and professional manner, when assigned to that task.
* To provide administrative support to meetings including preparing agendas, taking accurate minutes and updating action plans at relevant meetings as accordance with Trust guidelines.
* To organise meetings, including ad hoc meetings; booking rooms/venues, calendar invitations, liaising with a wide range of professionals and their support staff.
* To take lead on data collection and analysis of health activity within MASH.
Working for our organisation
The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services. We value diversity and strive to create a flexible, supportive working environment. We are proud of our CQC rating and achievements and are committed to flexible working arrangements where possible.
Detailed job description and main responsibilities
* To ensure all administrative duties are carried out in line with local policies and Standard Operating Procedures.
* To provide comprehensive administrative support including: word processing, formatting documents, data research, data input, filing, scanning, typing, photocopying, booking rooms, ordering stationery, saving documents, and ensuring follow-up actions are taken as directed by the Senior Safeguarding Administrator.
* Excellent communications skills to deal with sensitive safeguarding information with staff and stakeholders (face to face, telephone, email).
* Work unsupervised or with minimal supervision on a daily basis.
* To provide administration duties in a professional, polite and timely manner with high standard customer care.
* To assist and/or proactively deal with safeguarding enquiries and information requests including: message taking, conveying messages verbally and/or transferring calls, checking shared calendars, maintaining confidentiality.
* To check shared inboxes for work streams and respond to general enquiries or escalate as appropriate.
* Regular review of the secure NHS Mail Account to ensure information is dealt with promptly.
* To respond to all emails, correspondence and telephone calls and liaise with other internal and external departments within the Trust in a friendly and professional manner. Assess the nature and urgency of calls, taking detailed messages and escalating as needed.
* To provide administrative support to meetings including preparing agendas, taking accurate minutes and updating action plans following Trust guidelines.
* To organise meetings, including ad hoc meetings; booking rooms/venues, calendar invitations, liaising with a wide range of professionals and their support staff.
* To take lead on data collection and analysis of health activity within MASH and present findings to appropriate practitioners and management.
* Assist the administration team with greeting visitors to the department and notifying the appropriate staff.
* To ensure security in the work environment is maintained (locking doors/windows, challenging unknown persons, wearing Trust ID badge).
Person specification
Qualifications
* GCSE English and Maths (or equivalent) at grades C or above
* RSA II Typewriting, Word Processing or equivalent
* Substantive clerical/secretarial/administrative experience
* Ability to work under pressure and to tight deadlines
* Experience of working with NHS systems
Flexible Working - The Trust supports flexible working where possible. Please discuss individual circumstances with the Recruiting Manager during on-boarding.
Qualifications - If the post requires qualifications or professional registrations, you will need to provide proof as part of the pre-employment process. A sample of qualifications may be checked with providers.
Visa/Sponsorship Information - The Trust welcomes applicants who may require visa sponsorship. Check eligibility for sponsorship prior to applying. See UKVI guidance for Health and Care Worker Visa or Skilled Worker Visa.
Employer certification / accreditation badges
The postholder will require a Disclosure to check for previous convictions as part of the application process.
Name: Angela Hare | Job title: Safeguarding Children Team Lead | Email: angelahare@nhs.net | Telephone: 07795 644490
Additional information: Via Safeguarding Team (01902) 307999 ext 5163
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