Job Description
Job Title: Fines Officer\n Location: Swindon\n Contract: Temporary (initially until October 2025, with potential for extension)\n Hours: Full-time, 37 hours per week (Office-based)\n\nJoin the Ministry of Justice - Make a Real Impact\n\nAre you highly organised, confident in dealing with people, and passionate about public service? Brook Street is currently recruiting a Fines Officer to work with the Ministry of Justice in Swindon. This is a fantastic opportunity to contribute to the smooth operation of our justice system while gaining valuable experience in a respected government department.\n\nAbout the Role\n\nAs a Fines Officer, you'll be part of the National Compliance and Enforcement Service (NCES), helping to enforce and collect court-imposed fines.
This is a key administrative position where no two days are the same. From managing sensitive casework to engaging with defendants and preparing court documents, your work will directly support the delivery of justice.\n\nKey Responsibilities\n\nEnforcing and collecting criminal fines using designated legal powers\nConducting telephone interviews with defendants\nAssisting with enforcement hearings and preparing court materials\nHandling enquiries from the public and other organisations (in person, by phone, and in writing)\nProcessing casework and maintaining accurate internal records\nGeneral administrative tasks including post, photocopying, and data input\nSupporting team meetings and continuous improvement initiativesWhat We're Looking For\n\nExcellent customer service and communication skills\nConfidence in dealing with challenging or sensitive situations\nStrong attention to detail and ability to follow clear processes\nBasic IT and administrative abilities\nA proactive, team-oriented approach with the ability to work independently\nWillingness to learn and grow within a continuously improving environmentNote: Full training will be provided - previous experience in enforcement or the justice system is not required.\n\nWhy Apply?\n\nBe part of a respected public service team\nGain hands-on experience within the justice system\nEnjoy a supportive and collaborative work environment\nAccess ongoing training and development opportunitiesInterested?\n Take the next step in your public sector career. Apply now online.\n\nBrook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.\n\nAs a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.\n\nShould you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website.
Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. \n\nIn cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group