About the role
As a Lettings, Allocations and Viewings Officer, you will manage the full lettings journey for both relet and new build homes. You will complete pre‑tenancy assessments, arrange viewings, carry out tenancy sign ups and ensure all lettings are completed accurately, safely and in line with our policies and standards. You will also take handover of new build homes, support customers with housing advice, signposting and tenancy sustainment, and work closely across Customer Services, Neighbourhoods, Tenancy Sustainment, Voids Repairs, Development, Local Authorities and partner agencies.
Key Responsibilities
* Manage the full lettings process for relet and new build homes
* Complete pre‑tenancy assessments and identify support needs or risks
* Arrange and carry out property viewings and tenancy sign ups
* Ensure all tenancy agreements, CORE data and sign up documents are completed accurately
* Advertise and market void properties through Local Authority systems, Choice Based Lettings, Homeswapper and estate agents
* Work closely with the Void Team to ensure properties meet lettings standard and legal compliance requirements
* Apply reasonable adjustments for customers with disabilities or additional needs
* Liaise with external agencies including social services, Police and support organisations
* Support customers with housing advice, signposting and tenancy sustainment
* Manage decants, management moves and priority moves
* Attend site visits, scheme briefings and post‑occupation reviews
* Take handover of new build homes from Development after Asset Management sign off
* Ensure all customer communication is clear, accessible and in line with our house style
* Provide cover across regional areas and support colleagues during absences
* Occasionally work outside normal hours to meet customer or business needs
What We’re Looking For
* Full driving licence and access to a vehicle for business use
* Experience working within local authority lettings, allocations or housing functions
* Excellent customer service skills with a willingness to go the extra mile
* Strong communication and negotiation skills
* Ability to assess affordability and understand welfare benefits
* Knowledge of succession, mutual exchange and decant processes
* Ability to interpret tenancy and legal information
* Confident working with financial data and negotiating payments
* Strong planning, organisation and attention to detail
* High level of IT literacy, including Microsoft Word and Excel
* Ability to work independently and as part of a team
* A positive, can‑do attitude and a common sense approach
* Flexibility to travel for viewings and sign ups
Nice To Haves
* Knowledge of different property tenures such as shared ownership, leasehold and assured tenancies
* Technical or professional qualification in housing or property
* Experience working in social housing lettings
Benefits
* 25 days holiday, increasing with service, plus Christmas closure and buy‑back options (pro‑rata for part‑time)
* Generous pension scheme – up to 9.5% employer contribution via salary sacrifice
* Family‑friendly leave: enhanced maternity, paternity and adoption leave
* Health cash plan – up to £1,800 for everyday health costs, plus free kids’ cover
* Life cover and income protection
* Flexible working – hybrid options, modern offices, free parking and EV charging
* Mental Health First Aiders available to support
* Car leasing via salary sacrifice (for permanent colleagues subject to conditions)
* Funded training, qualifications and apprenticeships
* 3 paid volunteering days in the local communities
* Peer‑recognition rewards platform
* Paid professional subscription (one per year)
Working Hours
* 30.5 hours per week
* Working days: Monday – Friday
* Hybrid: 2 days per week in the office (High Wycombe) and 3 days from home
Our Commitment
We are committed to creating an inclusive workforce, representing the diversity of the communities we serve. We encourage applications from disadvantaged socio‑economic backgrounds, people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.
Accessibility and Adjustments
We are committed to providing reasonable adjustments throughout our recruitment process and will remain open to accommodating adjustments in advance of any suitable arrangements required. Due to the nature of some roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.
Closing Date: 01/05/2026
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