Job Description
Your role
The Technician is responsible for supporting Service Requests, including basic technical interventions such as remote hands services for customers and assisting with cross-/disconnects under supervision. The primary focus is ensuring the smooth functioning of customer infrastructure. Additionally, the Technician assists with internal requests to maintain cleanliness and safety within the data center.
What you'll doOverall Responsibilities:
* Adhere to company safety policies, operational efficiency, and core values.
* Provide technical customer service support and perform operational technical interventions for customers, including handling Remote Hands requests.
* Assist with technical projects and support activities, including equipment setup, deinstallation, and documentation.
* Ensure compliance with company policies and regulations, including customer request reporting and administration.
* Document and analyze progress, issues, and outcomes to drive continuous improvement initiatives.
Customer Support and Technical Interventions:
1. Provide technical customer service support and operational interventions requested by clients.
2. Handle Remote Hands requests, including:
3. Customer equipment migration (labeling, installations, documentation, and testing).
4. Emergency troubleshooting and mainte...