Repairs Coordinator
Salary: £15,000 per annum (pro rata, based on £28,116.50 FTE)
Contract: Part Time, Permanent
Hours: 20 hours per week, Mon - Thurs
Holidays: 25 days per annum (pro rata), plus your birthday off and all Bank Holidays
Why Join EHSL?
At EHSL, we recognise and reward dedication. After three years of service, employees receive two additional days of annual leave. As an accredited Living Wage employer, we are committed to ensuring fair pay and a supportive work environment.
The Role
As a Repairs Coordinator, you will be a key part of EHSL's Property Services team, ensuring the effective management of repairs and compliance across our supported housing portfolio. You will be responsible for scheduling repairs, maintaining property compliance, and ensuring that all work aligns with EHSL policies and service level agreements.
This role requires strong communication and organisational skills as you will liaise with tenants, contractors, and internal teams to deliver a customer-focused approach to property maintenance.
Key Responsibilities
* Coordinate repairs and maintenance across a portfolio of properties, working closely with Maintenance Operatives to schedule efficiently.
* Ensure properties are well-maintained by arranging and attending visits as required.
* Handle incoming and outgoing telephone enquiries professionally.
* Maintain accurate records using EHSL's property management software, ensuring all correspondence is properly documented.
* Obtain multiple quotes and negotiate with service providers to ensure cost-effective solutions.
* Log and track repair requests, ensuring timely completion by either in-house maintenance teams or external contractors.
* Follow up on outstanding repairs, ensuring all jobs are completed within agreed response times.
* Organise void works, redecorations, property improvements, and adaptations as needed.
* Purchase furniture, white goods, and other essential items for EHSL properties.
* Monitor service contracts to maintain a high standard of service delivery, escalating any issues when necessary.
* Undertake any other relevant duties to support the evolving needs of the organisation.
Key Requirements
We are looking for an individual with strong attention to detail, excellent customer service skills, and a proactive approach to problem-solving. You should be confident working with landlords, tenants, and contractors, ensuring efficient and effective resolution of maintenance issues.
Skills, Knowledge, and Experience
* Proficiency in Microsoft Office applications
* Excellent verbal and written communication skills
* Strong interpersonal skills with a customer-focused approach
* A proactive mindset with the ability to solve problems efficiently
* Ability to diagnose basic repairs and maintenance issues
* A driving license and access to a car are desirable but not essential
Opportunity for Growth
This role has the potential to become permanent, subject to business growth. It is a fantastic opportunity to join a supportive and forward-thinking organisation, where you can truly make an impact. If you are passionate about property management and customer service, we would love to hear from you.
Job Types: Part-time, Permanent
Pay: £15,000.00 per year
Expected hours: 20 per week
Benefits:
* Company pension
* Employee discount
* On-site parking
Work Location: In person