Join Our Dynamic Team at Davies! Are you ready to embark on an exciting journey where people come first? At Davies, we believe that our success is a collective achievement. Here’s why you’ll love being part of our family: Valued and Supported: You’re not just an employee; you’re a vital contributor. We appreciate your unique skills and perspectives, and we’re committed to your growth. ️ Perks Galore!: Reward Platform: Unlock exclusive discounts at over 800 retailers. Treat yourself—you’ve earned it! Time Off: Enjoy 25 days vacation (and the option to snag up to 5 extra days each year!). Work-life balance? We’ve got you covered. Learning Opportunities: Develop your skills, earn professional qualifications, and thrive in a culture of continuous learning. As a Property Claims Manager based in Bolton, you’ll be the hero behind the scenes. Key Responsibilities Here’s what your day will look like: Proactive Case Management: You’ll own your caseload, ensuring we consistently meet Service Level Agreements (SLAs). Your superpower? Keeping things moving smoothly. Customer Interactions: Whether it’s clients or direct customers, you’ll handle interactions with professionalism and a dash of TCF (Treating Customers Fairly). Third-Party Wizardry: Managing suppliers? You’ve got this! Drive cases to settlement while balancing service, cost, and time. Craftsmanship: Your work will be top-notch, following internal processes and guidelines. Picasso would be proud. Authority and Compliance: Stick to the rules, adhere to governance, and keep data secure. You’re the claim whisperer. Self-Development: Embrace feedback, learn, and grow. PDRs and learning courses are your secret weapons. Team Player: Positive vibes, great teamwork, and a culture that feels like home. Skills, Knowledge and Expertise How We Measure Success: SLA Performance: You’ll ace it. ☎️ Phone Audit: Your phone skills? A Lifecycle Metrics: You’ll own them. ️♂️ Audit: No breaches here. PDR Forms: Completed and shining. Team Performance: You’re the MVP. Requirements: Relevant Claims Experience Good Customer Service Skills ⏰ Time Management Wizardry Interpersonal Charm Ready to make an impact? Apply now and let’s create something extraordinary together! INDUKI Benefits Career & Purpose Davies Innovation Lab Leadership training programme Funding for professional qualifications Thrive at Davies; learning opportunities Environmental & Social The Davies Foundation Local charity funding Pennies To Heaven Employee Resource Groups Employee volunteering programme Financial Health Pension matching contribution model with the following contribution rates: Employee 1.5%, Employer 2% Employee 3%, Employer 3% Employee 5%, Employer 5% My Choices at Davies provides; High Street discounts and Financial wellbeing hub Refer a Friend Cycle to Work Scheme Davies Incentive Plan Enhanced maternity, paternity and adoption pay Mental, Physical & Emotional Wellbeing Wellbeing centre; move, munch, money & mind focus Discounts with 100's of retailers EAP; 24/7 confidential helpline 25 days holiday, increases to 26 days after 5 years and 27 after 10 years Flexible working Dress for your day Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage Flexible benefits include holiday purchase