Location: London (must be London:based)
Salary: A GBP 125,000 + Bonus
The foundations are in place, the estate is profitable, and there is a clear vision for the future. What they need now is an Operations Director who can bring stability, consistency and strong leadership to the next phase of the journey.
This role would suit someone who has built a reputation through long:term tenures, develops people exceptionally well, and genuinely enjoys being in their restaurants rather than sitting behind a desk. The leadership team wants a visible operator who is known by their teams, spends time in the business, and leads from the front.
The Role
- Lead, coach and develop a team of Operations Managers, creating clear succession and development plans.
- Be highly visible across the estate, building strong relationships with teams at every level.
- Drive consistency in standards, guest experience, profitability and operational execution while creating an environment where people feel supported, challenged and developed.
- Working closely with the CEO and senior leadership team, you will help shape the future direction of the business, build structure and accountability across the estate, and ensure the operational foundations are in place to support future growth.
- You’ll champion culture, engagement and retention whilst balancing strategic thinking with hands-on operational leadership.
The Person
- You will currently be operating as an Operations Director or Head of Operations within a multi-site hospitality business and have a proven track record of mentoring and developing Operations Managers into stronger leaders.
- The business is specifically looking for someone who can demonstrate stability and longevity throughout their career.
- They want an operator who is highly visible, spends time in their restaurants, knows their teams and understands what is happening on the ground.
- You will be commercially astute with a strong understanding of P and L management, labour, productivity and performance, but equally recognised for your ability to build culture, develop people and create long:term success through strong leadership.
- You must live within a commutable distance of London and be comfortable spending significant time across the estate.
- Above all, they are looking for someone credible, low ego, people:focused and capable of building trust with both frontline teams and senior stakeholders.
