Customer Service Advisor
We are currently looking for a Customer Service Advisor to join The Sovini Group.
Fully committed to Equality, Diversity, and Inclusion; we promote a positive culture of valuing and celebrating diversity and accepting and including people regardless of their personal characteristics or circumstances. Whoever you are, you can expect to be treated fairly, with respect and free from discrimination.
If you have got the talent, the potential, the drive and determination there is a place for you at The Sovini Group.
This position is a permanent opportunity.
As a Customer Service Advisor, you will be expected to:
1. provide first point of resolution to customers, resolving all customer Taking a proactive approach to customer care, ensuring high customer satisfaction.
2. Achieve individual / team performance indicators and service delivery plan. Performance assessment utilising quality monitoring, 1-2-1s, appraisals, and team meetings.
3. Outgoing customer engagement for all service areas. Including low level rent arrears, surveys arranging appointments, customer involvement / welfare, housing register.
4. Work in partnership with internal / external service areas, and agencies to achieve high customer satisfaction.
5. Commit to equality and diversity and to promote non-discriminatory practices in all aspects...